Mobile technology is playing an increasing role in the retail and brand experience every day
New York, NY (PRWEB) July 14, 2009
ICC Decison Services, an international customer experience management company based in New York City, has developed an iphone application is the first of its kind in the industry. Now available for free download on ITunes, the UpSellCalc ™ will quickly and easily calculate the sales potential of increased suggestive selling.
Retailers, restaurants, financial institutions and brands deal too often in numbers and percentages when dollars are what really matter. In just a few simple steps, the "UpSellCalc ™" takes current suggestive selling numbers for a corporation and calculates the dollar value of the upsell on the sales floor, in the fitting rooms and at the register. Taking it one step further, UpSellCalc ™ will also calculate the dollar value should the frequency of suggestive selling increase by 5, 10 or even 20 percent. Other features of the UpSellCalc ™ include: easy one-screen operation, ability to calculate ROI for a specific store, district, region or across an entire retail chain, and key indicators of the true dollar amount for increased associate performance.
"Mobile technology is playing an increasing role in the retail and brand experience every day," says David Rich, President/CEO of ICC Decision Services. "At ICC, we believe first and foremost in showing our customers a return on investment, and with the UpSellCalc ™ we have developed yet another tool for delivering this information to them--in this case right into the palm of their hands. We look forward to introducing several other new tools in the mobile technology and social media arenas in the coming months."
ICC/Decision Services was founded in 1979 to design and execute Customer Experience Management programs. ICC/Decision Services offers a wide range of qualitative and quantitative business tools, including mystery shopping, shopper intercepts, customer satisfaction and employee engagement. Clients include Coach, L.L. Bean, Rite Aid, 7-11, Foot Locker, Walmart and others. The company is headquartered at 122 West 27th Street, New York, NY 10001, U.S.A. Phone: (800) 444-1717. More information is available at http://www.iccds.com.
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