to reduce, rather than increase, the number of customer service agents (or
Orlando, FL (PRWEB) July 14, 2009
S3 Integrity LLC announced today that it has launched operations as an outsourced customer service provider dedicated exclusively to reducing telephone-based transactions and costs; disrupting the traditional agent-assisted contact center channel through design and proper integration of customer-facing Self Service Solutions, represented in the "S3" portion of the company's name. The company also announced it has acquired its first client.
According to S3 Integrity founder and CEO Mike Tripp, who has nearly 30 years experience managing call center operations, "The cost advantages of off-shore customer service outsourcing firms are too significant for domestic call center operations to compete against. In response, S3 Integrity intends to help our clients offset that competitive disadvantage by integrating lower-cost, high-touch, self-service solutions that maintain the customer experience and drive brand loyalty.
S3 Integrity's underlying value proposition, according to Mr. Tripp, is "to reduce, rather than increase, the number of customer service agents (or "seats," in contact center jargon) required to deliver an appropriate level of customer service. Most outsourced providers, both foreign and domestic, claim to deliver self-service solutions. However, the underlying economics of a traditional outsourcing business - which requires them to maintain and grow their own enterprise infrastructure and capacity - forces them to continually seek an increased number of contact center seats from their clients. This financial dynamic puts their own business interests at direct odds with their clients' goal of delivering cost-effective, high quality service levels."
Mr. Tripp noted, "Based on their business model rather than intentionally, most customer service outsourcing firms are incapable of doing the right things for their clients. At the risk of sounding self-righteous, S3 Integrity intends to differentiate itself in a crowded outsourcing marketplace by putting our clients' best interests ahead of our own, and as a constant reminder of that lofty goal for ourselves, we've made "Integrity" part of our company's brand name."
Concurrent the company's launch, S3 Integrity's value proposition has already resonated with one Tampa-based firm - a provider of GPS locator devices featuring voice communication and third-party monitoring - that engaged S3 Integrity to assist them in building a cost-effective customer service and emergency response platform.
S3 Integrity founder and CEO Mike Tripp has nearly 3 decades of experience in customer service, having headed operations at two highly respected outsourcing firms, including APAC Customer Services. He has managed outsourced customer service program for scores of well-known B2B and B2C firms, including FedEx, Sprint, Napster, Logitech, SanDisk, Vonage, UPS, Comcast, AT&T, Olympus and CVS/Caremark.
Additional information regarding S3 Integrity is available on the company's website at http://www.s3integrity.com, or by calling the company at (407) 876-1200.
S3 Integrity LLC
Cell: (407) 620-3363