Syosset, NY (PRWEB) July 15, 2009
What exactly does customer service mean in a struggling economy? For Steve Schwimmer, sales director of New York-based Renaissance Merchant Services, it means taking customer service to a new level, a level of working with clients to find new sales opportunities or suggest ways to increase revenues.
"As a business person on Long Island, I come into contact with many people from all industries. I listen to the needs they have concerning my services but I also listen to their overall business goals," explains Schwimmer.
Recently, Schwimmer was working with a client in the transportation industry. In addition to navigating the best possible credit card processing agreement available, Schwimmer, based on his own experience suggested the company look into doing business with the government.
"The government, at all levels is doing a lot to reach out to small businesses to stimulate the economy. A great first place to start is the Small Business Administration (SBA) which holds seminars on this topic regularly." Schwimmer is also no stranger to working with the government as he provides specialty credit cards to companies working with the government which offer excellent rates to the various government agencies and the service provider. For Steve taking this knowledge of a growth opportunity and sharing it with a client comes naturally.
Steve Schwimmer isn't just any businessman on Long Island; he holds the position of Chairman of the Long Island Better Business Bureau Advisory Board of Directors, which puts him in contact with every type and size of business. He uses what he has heard and seen to help his clients and any other business person in need of guidance.
"Now is the time to reach out and move beyond the service provided by your company to your clients. Be memorable and offer assistance in any way you can. When a client thrives and stays in business, so do you." Merely, making suggestions and offering guidance is one area your can help your clients according to Steve.
"If you have the resources and the knowledge, get in there and be a value to a client." Steve did just that with his transportation client, helping them navigate the various places to look for government contracts and it has really worked out. "They were thrilled to understand a new avenue of revenue they thought was off-limits, nothing is off-limits!"
Realizing individual conversations can only go so far and reach so many people Schwimmer wants to make sure his business message reaches people on their own time and at their leisure. Steve will be offering a free Webinar for his clients entitled, "Seven Ways to Retain your Customers in a Down Economy." The Webinar will be presented by Randi Busse, president of Workforce Development Group, Inc., a coaching and training organization and will focus on improving the business customer service experience, increasing customer retention and maximizing revenue through cross-selling and up-selling.
About Steve Schwimmer:
Mr. Schwimmer is an active and well-known member of the Long Island business community. Chairman Advisory Board of Directors, Long Island Better Business Bureau , Past President, National Association of Payment Professionals Member of Board of Directors, NYC Metro Better Business Bureau, Institute of Management Accounts Member of ABA, Execuleaders, Long Island Assoc., Nassau Suffolk Limousine Assoc. and Int. Assoc. of Financial Crimes Investigators