By 2012, the percentage of technicians with wireless access to a formal packaged field service management (FSM) solution in a large enterprise will increase from 12% to 40%.
Hoffman Estates, IL (PRWEB) July 21, 2009
Syclo , a global leader in mobile platform and application technology, announced today it has been positioned by Gartner, Inc. in the 2009 "Magic Quadrant for Field Service Management" report* following their evaluation based on Syclo's completeness of vision and ability to execute. Syclo was also positioned as a Leader in the Gartner "Mobile Enterprise Application Platforms," (or MEAP) report.
Gartner predicts, "By 2012, the percentage of technicians with wireless access to a formal packaged field service management (FSM) solution in a large enterprise will increase from 12% to 40%." They continue, "Field service is increasingly viewed as an integral part of a unified customer strategy, improved over time as part of a careful project. It is as integral as sales, marketing and customer support to product-centric businesses. Another factor bringing field service into focus for many North American and European enterprises is the aging of the workforce, and the challenges with passing along process and customer knowledge to new employees, while at the same time, reducing or keeping head count flat -- making the efficiencies gained by FSM suites and mobile automation key mitigating tactics."
Syclo's provides a good range of SOA-enabled products that manage work and schedules for field technicians, as well as designing mobile processes that match the field workers natural workflow. We provide to companies in areas such as utilities, oil & gas, life sciences, government, manufacturing, transportation and facility management.
"In my opinion, being positioned in Gartner's Field Service Management Magic Quadrant points to our ability to deliver field service solutions that consistently improve business performance," said Richard Padula, President and CEO of Syclo. "Fortunately in today's challenging times, companies can leverage Syclo's best-of-breed SMART Mobile Suite Field Service applications that are built on Agentry mobile platform to get scalable, flexible and future-proof mobile solutions."
The SMART Mobile Suite of products offer the fastest path for deploying popular mobile applications to support the technician in the field. SMART applications -- including Work Manager, Inventory, Auditor, Inspections, Rounds, Schedule and more -- are fully configurable, pre-packaged applications that have been integrated with leading systems such as SAP and Maximo in hundreds of deployments worldwide. SMART Mobile products optimize scheduling, enhance workflow efficiency, boost productivity and improve data capture, enabling organizations to gain more value from enterprise systems.
The full Gartner Magic Quadrant for Field Service Management 2009 report is available to Gartner clients at http://www.gartner.com.
About the Magic Quadrant
The Magic Quadrant is copyrighted May 5, 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Syclo is an established leader in developing mobile solutions that streamline workflow, maximize productivity and drive more value from enterprise systems. Building on its flagship development platform Agentry, Syclo offers fully configurable, rapidly deployed mobile applications that run on a variety of devices and support real-time wireless and offline computing. Syclo's mobile solutions include pre-packaged and pre-integrated applications that mobilize CRM, ERP and EAM systems, among others, to improve communications and data capture. Syclo and its partners utilize Agentry to design, develop and integrate customized solutions on time and within budget. Over 750 organizations across industries in 39 countries have deployed Syclo's mobile software. For more information, visit http://www.syclo.com.
*Gartner, Magic Quadrant for Field Service Management, Michael Maoz, William Clark, 5 May 2009
**Gartner, Magic Quadrant for Mobile Enterprise Application Platforms" by William Clark and Michael J. King, December 18, 2008
Syclo and Agentry are trademarks of Syclo LLC. All other trademarks are the property of their respective holders.
Copyright © 2009 Syclo LLC. All rights reserved. 07102901-907
For product information contact Brian Nelson
Syclo EMEA office contact David Hartwell
+44 1372 371031
Media inquires contact Mark Curatolo
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