EthicsPoint Bridges the Gap between Hotlines and Open-Door Reporting

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New forms simplify and standardize documentation, enable more comprehensive view into incidents and misconduct trends


By enabling managers to easily and quickly document issues reported to them, EthicsPoint is helping our clients significantly reduce risk throughout their organization.

EthicsPoint, a leading provider of hotline and anti-fraud reporting and case management services, today announced the availability of Issue and Event Manager Report Forms, customizable web-based report templates that extend the secure, easy-to-use format of EthicsPoint's hotline reporting portal to managers for documenting issues and complaints received in conversations with their employees.

Vast majority of all issues are reported face-to-face
According to KPMG's Integrity Survey 2008-2009, employees are almost twice as likely to notify their supervisor or another manager of misconduct, rather than contacting the ethics and compliance hotline. The new Report Forms, which integrate with EthicsPoint Issue and Event Manager Professional and Enterprise versions, help organizations ensure that issues and events requiring documentation, investigation, resolution and analysis are handled consistently, regardless of whether the report originated from the hotline or in manager-employee conversations.

"While many organizations encourage an open-door policy with managers, they often struggle to ensure these verbal reports are appropriately documented and communicated to the appropriate group in a timely manner," said David Childers, CEO of EthicsPoint. "It makes sense for organizations to take advantage of the existing workflows and data analytics capabilities in their hotline and case management solution."

"At Town Sports International, we encourage our employees to raise issues either with their supervisor, HR or through our hotline," said Jim Rizzo, senior vice president of Human Resources. "With the Issue and Event Manager Report Forms, all reports go directly into the same case management workflow, which helps give confidence to our employees that their reports will be addressed and resolved consistently."

Integrated reporting and case management enable greater business insights
EthicsPoint's HTML-based Report Forms help streamline issues documentation, providing managers with a reporting mechanism that is consistent with the hotline and automatically integrates data within a centralized database. The Report Forms can be customized to capture necessary information about any type of workplace issue or complaint, including:

  •     HR management issues
  •     Work-related injuries
  •     Security investigations
  •     Retail loss prevention
  •     Patient falls and injuries for healthcare providers
  •     Conflict of interest
  •     Competitor misconduct
  •     Any other code of conduct violation

Forms can also be customized to reflect unique branding requirements and can be made accessible from a company's intranet, web portal, or via file folders from the desktop of authorized personnel.

"Companies that only monitor and investigate issues coming in through their hotlines have limited visibility and could be exposed to liability or non-compliance penalties," commented Childers. "By enabling managers to easily and quickly document issues reported to them, EthicsPoint is helping our clients significantly reduce risk throughout their organization."

About EthicsPoint
EthicsPoint enables organizations to foster a business culture of integrity and compliance. We help our clients protect their culture and reputation by automating business processes, from the reporting and identification of issues and events of behavior that may be inconsistent with their code of conduct, to the subsequent investigation and resolution of these cases. Over 2,000 organizations use our telephone hotline, web-based reporting and case management services as a critical component of their overall governance, risk and compliance efforts.

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Copyright 2009 EthicsPoint, Inc. EthicsPoint and the EthicsPoint logo are trademarks or registered trademarks of EthicsPoint, Inc. All other trademarks are the property of their respective owners.


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Toni Cole
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