This new system is designed to put a human face back onto customer service
Tampa, FL (PRWEB) July 29, 2009
HotRussianBrides.com, the international dating service known for its top-notch customer support, announces the launch of the Video Chat Web Hostess option. With this new feature, customers needing support are able to not only chat free of charge with experienced Customer Service agents, but can now view live video of the representative as they correspond.
For all of the exciting new options available to people online, one of the biggest sacrifices people have had to accept has been in Customer Service. For too long, customers of many companies have had to deal with contacting them through faceless email exchanges, impersonal forms and automated menus. Hotrussianbrides.com introduced the new Web Hostess feature in response to this growing trend of anonymity in an industry already infamous for scams and misinformation.
"This new system is designed to put a human face back onto customer service," stated Nadia May, the Vice President of Marketing for HotRussianBrides.com, "Whenever a customer on our site needs assistance, they can always be assured that there will be a friendly face there ready to help. Our Web Hostesses are some of the most highly trained and diligent Customer Service specialists in the industry; the new Web Hostess Video Chat feature allows our members to know that real, knowledgeable people are here to assist them in their journey to find a Russian or Ukrainian bride."
Web Hostesses are an exclusive feature of HotRussianBrides.com. They are available to assist members 7 days a week and can be contacted by any active member without charge to resolve many different kinds of situations, from technical problems to site navigation questions and can even guide members to select their perfect match! While the Web Hostesses are empowered to assist customers on a technical level, they can also assist on a cultural level, from explaining the pronunciation of names and words, to helping customers understand the complexities of Russian and Ukrainian culture.
"As a company designed to facilitate relationships between men and women, we feel that the best way to bring people together is to strip away the barriers between them." continued May, "In our industry, these are cultural differences, language barriers and other confusing social issues. While our Web Hostesses are highly trained Customer Service representatives, they can also serve as Cultural Ambassadors for Western men who find themselves interested in Russian and Ukrainian society."
In our harsh economic times, customers cannot afford to be the victims of scams and dishonesty. HotRussianBrides.com has introduced the new Web Hostess option, along with Video Chat and the Validated Member system to further reassure members of their safety when using the service. With fully trained Customer Support agents available 7 days a week, HotRussianBrides.com members can receive the assistance and support they need while experiencing the safeguards of HotRussianBrides.com's anti-scam policy.
Operated by Romantic Tours, Inc, HotRussianBrides.com provides advanced communication tools that empower open-minded, eligible bachelors to try something new and different by virtually dating single Russian and Ukrainian women. HotRussianBrides.com is not a mail order bride agency or an escort service, but a matchmaking conduit through which members can openly express their feelings and desires without judgment. Learn more at http://www.hotrussianbrides.com.