Marketo Launches trust.marketo.com and Expands Support Offerings

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New Offerings Give Unprecedented Access to Performance Results, Deepen Marketo's Commitment to Customer Success

Openness and transparency are key parts of the Marketo experience. Instead of keeping information from our customers and prospects, we make it easy for them to find

http://www.marketo.com - Marketo, the fastest growing provider of marketing automation and revenue-building best practices, today announced the launch of http://trust.marketo.com , a new system status web site that gives Marketo customers and prospects an unprecedented level of transparency and openness into performance, uptime, and email deliverability. In addition, the company announced expanded customer support options for its fast-growing user community, including 24x7 support and technical account management options.

Marketo is committed to delivering secure and reliable on-demand marketing solutions and the highest quality email deliverability available. Since January 2009, Marketo has averaged 99.96% system uptime, including 100% uptime in June. With the new trust.marketo.com site, Marketo is the only marketing automation vendor to provide access to performance information across a range of system components, including system uptime, email sender scores, and planned maintenance.

"Openness and transparency are key parts of the Marketo experience. Instead of keeping information from our customers and prospects, we make it easy for them to find," said Phil Fernandez, president and CEO at Marketo. "The trust.marketo.com site is a key part of this transparency and our unwavering commitment to customer success, and we are proud to share our performance results."

Expanded Support Options

With the new expanded support options, Marketo's most sophisticated customers get even deeper access to help and best-practice advice to ensure ongoing success. There are two new levels of premium service:

  • Gold Support is included for subscribers of Marketo Lead Management Advantage and Enterprise Editions. It provides 24x7 support; priority queuing for four authorized contacts; and a dedicated phone number for Marketo support.
  • Platinum Support, which is available to any customer for an additional fee, includes all of the above plus proactive Technical Account Management and a Designated Support Engineer that understands the nuances of each customer's specific Marketo environment.

Platinum Support also includes a quarterly review of the customer's business and technical issues to understand the benefits they are receiving and identify areas where they can leverage features to enjoy even more success.

The new support packages are available immediately to any Marketo customer.

About Marketo

Marketo is the fastest growing provider of marketing automation and revenue-building best practices. Marketo's uncompromising on-demand solutions enable marketing and sales teams to collaborate throughout the revenue cycle, from the earliest stages of demand generation and lead management to the pursuit of revenue and customer loyalty.

Marketo Lead Management gives Marketing the power and flexibility to automate demand generation campaigns and deliver more high-quality leads with less effort, and Marketo Sales Insight helps Sales understand, prioritize and interact with the hottest leads and opportunities to close more business faster. Known for providing the most innovative customer experience and the fastest time to value, Marketo was voted 'Best Marketing Automation Application' by Salesforce customers on the Force.com AppExchange. As of July 2009, more than 220 mid-market and enterprise companies in nine countries have selected Marketo.

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Laura Mishima
Marketo
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Kevin Wolf
Marketo
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