Cellular phones have become almost as complex as Netbooks, so naturally people expect to get immediate answers online
Seattle, Wa (PRWEB) July 30, 2009
SafeHarbor Technology Corporation, a leading provider of customer interaction and business intelligence services, announces the launch of an enhanced delivery of Web self-service information, enabling the customers of a major wireless carrier to access important "How To" help information via their WAP-enabled (Wireless Access Protocol) devices. By pressing a simple "?" icon presented on the mobile phone, customers have immediate access to support information that will help them resolve problems without having to call in to a live agent.
"Cellular phones have become almost as complex as Netbooks, so naturally people expect to get immediate answers online," said Dianne West, Vice President of Sales at SafeHarbor. "We are able to deliver a consistent experience and dependable access to information whether the customer is on their computer or on their PDA."
Savvy companies have realized that delivering support in more accessible, web-enabled formats can help control the increasing cost of contact center interactions. With over 6,000 WAP-enabled phones on the market and thousands of support documents accessible via the Web, delivering the right information can be a challenge. SafeHarbor utilized the client's existing Web self-service content (developed and supported by SafeHarbor) to ensure consistent information would be delivered in a format suitable for the smaller screens of WAP-enabled devices. For more than ten years, SafeHarbor has delivered on the promise of successful customer interactions via Web, Chat, Email, Voice and now via Mobile Browser - for a variety of industries, including banking, telecommunications, manufacturing and travel.
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers on the promise of successful customer interactions by integrating the customer support experience with business intelligence. SafeHarbor solutions apply behavioral analytics and customer satisfaction data, across a strategic mix of support channels -- websites, e-mail, chat and phone -- to best serve its clients' customers, whether they are consumers, agents, employees or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its clients include American Airlines, IBM, State of Washington, SunTrust Banks, TiVo and T-Mobile. For more information please visit http://www.safeharbor.com.
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