Everyone knows poor customer service impacts the brand. However, when customer incidents are resolved well, the loyalty is even greater than with those that never had any issues
Alexandria, VA (PRWEB) August 21, 2009
Seven proven strategies for achieving profit-focused customer care will be addressed during a live Webinar on September 15, 2009 at 2:00 p.m. ET. This Webinar, presented by John Goodman, the author of "Strategic Customer Service" and Sally Hurley, President of VIPdesk, will review the importance of customer satisfaction to both word-of-mouth marketing, and the corporate bottom line.
This Webinar will teach attendees how to convert their customer service system into a word-of-mouth marketing machine in order to increase positive word of mouth, build loyalty, and maximize profits. Topics covered will include the revenue implications of increased customer service levels, the metrics required for enhanced customer interactions, how to leverage every interaction to create customer satisfaction and loyalty, quantifying the cost of less than perfect customer service, the importance of high-quality customer service agents, the benefit of home-based customer care, and more.
"Everyone knows poor customer service impacts the brand. However, when customer incidents are resolved well, the loyalty is even greater than with those that never had any issues," says Hurley. ''When customer service is handled well, there is a significant increase in loyalty and a real impact to the bottom line."
Space in this Webinar is limited to the first 100 registrants. Registration information is available online at http://vipdesk.wufoo.com/forms/vipdesk-webinar-profitfocused-customer-care/ . For more information, email press(at)vipdesk(dot)com or call 703-837-3507.
VIPdesk specializes in delivering virtual contact center solutions to premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.