My company has used eAccess BlackBerry support since 2006
Palatine, IL (PRWEB) August 3, 2009
As an authorized RIM dealer for both BlackBerry sales and support, eAccess Solutions Inc. is quickly becoming the provider businesses trust the most when it comes to handling their BlackBerry needs. eAccess Solutions, Inc. CEO David Bean announced today that Blackberry End User Help Desk Support Sales are up 23 percent over last year and Remote Blackberry Enterprise Server Administration and Engineering services are up 18 percent over 2008.
Bean credits both the economy and his support / engineering staff for the increase in support sales contracts. "We have an edge in the service market because of our very experienced engineering and tech support teams we have on staff. They get the job done in a timely manner, which saves our clients valuable time and money. In this economy we can support our customer's wireless users more efficiently vs. their traditional in house help desk and get the end users back to being more productive faster. I think those factors play into this year's increase in support sales."
Bean cites some of the following reasons his customers say they are now using Blackberry Managed Services and Blackberry Server Support Services with eAccess.
- Reduced staffing
- Needed a company with expertise on the Blackberry to handle support
- eAccess saves businesses time and money by increasing end user productivity through less downtime
- Carriers are not satisfying the customer's support requirements
- In-house resources are stretched too thin
- In-house resources are not prepared to handle wireless support
- In-house helpdesk does not have access to the tools needed to diagnose and resolve wireless end user issues.
eAccess has a BlackBerry Support Center that is manned with support representatives that are cross-trained to diagnose BlackBerry device and carrier issues (domestic and international). eAccess takes ownership of the end users issue and resolves it within minutes of the call without additional escalations to other groups or lengthy hold times. End user support can communicate with our internal BES Administrators or a company's Administrators to rectify any BES related issue that is impacting users. The call center receives all US carriers' maintenance and outage reports so if the support issue is carrier infrastructure or NOC related, eAccess will know immediately and advise the ETR in the end users region. All support personal are tied electronically to four wireless carrier systems to make all administrative changes.
"My company has used eAccess BlackBerry support since 2006," said Booth Buckley, Network Administrator for RE Lee International of Seattle, WA. "We have been very pleased with the quick response and the technical expertise of the eAccess support helpdesk. As a result of partnering with eAccess, we are able to quickly respond to any BlackBerry support issues. Going with eAccess' BlackBerry End User Support Solutions has been a valuable asset for us!"
Businesses who choose to use eAccess Remote BlackBerry Enterprise Server Administration and Engineering services trust eAccess to work on a strategic level to anticipate additional resource needs, security processes and redundancy options. eAccess is one of the oldest and most trusted wireless BlackBerry partners in the world and has the expertise in house to go beyond just the normal BES administration functions. eAccess customers stay in the "know" when it comes to addressing their BES and back office wireless application needs.
"When a company chooses eAccess Remote BlackBerry Enterprise Server Administration and Engineering services, they can be confident that they get a BlackBerry certified engineer managing the service packs, version upgrades, monitoring the health, up time and efficiency of the server. This resource if a company were to hire directly would cost at least $75k a year, " remarked Bean when talking about the advantages of eAccess BlackBerry BES support.
To learn more about eAccess BlackBerry service contracts and how it can help your business today, visit http://www.eaccess.com/support_center.htm
eAccess Solutions, Inc. is a privately held Illinois based Corporation. With over 400,000 National Corporate, Education and Government account customers, eAccess is a leading provider of mobile device hardware, software, support services and integration services. eAccess sells wireless handhelds, software, support services and BlackBerry accessories in their on-line stores: eAccess-eStore.com, BlackBerrySource.com, Treo-Gear.com, WirelessBYeAccess.com and also has a direct sales marketing force primarily targeting the business to business and government space. Solutions include BlackBerry, Microsoft, Palm and many others.