I'm particularly delighted that our partnership with Aetna -- which is truly a world-class organization and business partner -- is being recognized in this way. The improvements to our overall quality and responsiveness that have come out of this relationship have helped to improve the lives of working families throughout Connecticut.
Shelton, CT (PRWEB) August 4, 2009
LifeCare®, Inc., a leading provider of health and productivity solutions for employers nationwide, announced today that has received two Connecticut Quality Improvement Award Silver Innovation Prizes: one for its co-location effort with Aetna Behavioral Health and another for enhancements made to its customer issues management software and database.
The LifeCare/Aetna co-location effort resulted from the implementation of a new mutual client company that required a dedicated, co-located team of LifeCare and Aetna staff to deliver integrated work/life and EAP services. The co-location resulted in a faster average call response time and enhanced service.
The enhancements made to LifeCare's issues management software and database were made to improve communication and interaction with partners, resulting in a 50% reduction in provider issues, a 26% reduction in fulfillment issues and an 18% reduction in case process issues.
"For 25 years, LifeCare has built a reputation for innovation, quality and an uncompromising dedication to the process of continual improvement. The CQIA Silver Innovation Awards are a rewarding validation of these principles," said LifeCare CEO, Peter G. Burki. "I'm particularly delighted that our partnership with Aetna -- which is truly a world-class organization and business partner -- is being recognized in this way. The improvements to our overall quality and responsiveness that have come out of this relationship have helped to improve the lives of working families throughout Connecticut."
"Aetna provides value to the marketplace by seamlessly integrating our products and services," said Dr. W. Dennis Derr, Aetna Behavioral Health Employee Assistance Program (EAP) director. "With LifeCare we can deliver this integrated value to our EAP customers and their employees, effectively improving the quality of service we provide."
The Connecticut Quality Improvement Award, Inc. is America's first state-level quality award and was founded in 1987. It uses the Malcolm Baldrige National Quality Award for Performance Excellence criteria to encourage innovative programs that improve quality, performance, and marketplace competitiveness within Connecticut. Learn more about the CQIA Innovation Awards at http://www.ctqualityaward.org.
About LifeCare®, Inc.
LifeCare is a leading provider of health and productivity solutions for employers nationwide, offering cost-saving benefits that help clients reduce their most pervasive absenteeism and productivity drains, including child and elder care, caregiving support, health and wellness issues, and more. For more than two decades, LifeCare has led the work/life industry in the creation of high-quality, results-oriented programs designed to improve clients' bottom lines. LifeCare serves 1,500 client companies with 4.5 million individuals within corporations, health plans, government agencies and unions. For more information, visit http://www.lifecare.com.
Aetna is one of the nation's leading diversified health care benefits companies, serving approximately 36.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see http://www.aetna.com.
Notes to Editors
LifeCare's CEO, Peter G. Burki, is available for interview.
Media Contact: Michael Civiello; 203-291-3756
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: http://www.HRmarketer.com) on behalf of the company listed above.