Aliso Viejo, CA (PRWEB) August 10, 2009
The Service Management Society, Inc. (SM-S) is proud to announce the availability of a new credential, the Certified Lean Service Professional (CLSP), designed to assist service management professionals integrate Lean methods and thinking into their service management initiatives.
The recent economic downturn is a timely reminder that service provider organizations, and service management initiatives, especially within IT organizations, must work extra hard to find ways of doing things more efficiently, and sooner. The traditional process improvement and capability maturity led approaches emphasize the implementation of onerous 'best practice' frameworks without examining the actual work being done.
Lean has a proven record of delivering dramatic, tangible efficiencies in manufacturing and is gaining a growing recognition in service industries - especially the health care, retail, entertainment and government sectors. It is fast becoming the go-to management strategy, promising immediate and sustained improvements achieved as a self-funding effort.
"We need to continuously find ways to streamline the work, doing more important tasks well, in less time, and at a known cost. Lean is important in Government because it offers a plausible and affordable transformation method for IT organizations interested in fundamentally rethinking how they provide information system services." -- Ron Lester, Information Technology Specialist, U.S. Department of Agriculture.
"The traditional approaches to service management require a substantial up-front commitment of valuable resources in exchange for a promise of future efficiencies. Often quite large in scope, complex, and requiring special skills, they seem vulnerable to cancellation or deferment, and prohibitive to smaller organizations. Lean is proven to be targeted and have a quick, measurable impact on customer satisfaction, with bottom-line results. The current budget crisis is the perfect time for the infusion of Lean principles into your service management practices. The CLSP credential is sure to become a must-have for service management professionals." -- Cary King, Managing Partner, Minerva Enterprises, an I.T. Service and Asset Management Consulting firm.
"This new credential from the Society reflects the obvious synergies between service management and Lean Thinking, and meets a growing demand for an alternate approach to the traditional strategies. The credential assures the service management profession and employers that Certified Lean Service Professionals have met rigorous standards and are highly qualified in how to apply Lean Thinking to service management initiatives." -- Kenneth Gonzalez, Vice President, Service Management Society.
The Certified Lean Service Professional (CLSP) is the first credential designed to demonstrate a combined knowledge of Lean Thinking and Service Management skills. Classes designed to prepare candidates for the CLSP credential are available immediately through SM-S's network of Accredited Education Providers (AEP).
About the Service Management Society
The Service Management Society, Inc. ("SM-S") is a non-profit corporation organized to support individuals, groups and organizations interested or engaged in furthering their careers in the Service Management profession by gaining an industry recognized qualification organized around the roles they perform for a service organization. Professional credentials accelerate career development and business results by certifying the knowledge and experience of the professional. SM-S is the world's leading resource for certifying service management professionals.
Please visit the Society web site or contact SM-S Public Relations for more information.
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"SM-S", "CSMP", "CASM", "CLSP", "CSOP", the SM-S logo, "Value through Knowledge and Experience", "The Voice of the Service Management Professional", and "Muneris ex Scientia Quod Usus" are marks of the Service Management Society, Inc.
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