Phoenix, AZ (PRWEB) August 13, 2009
Phoenix, AZ, Metro Lock and Safe would like offer some pointers to the consumer on how to avoid fraudulent practices as recently posted by the Better Business Bureau about a locksmith in the Phoenix area giving estimates over the phone and then when on the call, changing the fees and adding charges for "parts and labor". In addition there were complaints of many things to the BBB such as the appearance and actions of the "technicians" that were sent out by some of these companies.
Some good ways to avoid problems are the following suggestions from the Better Business Bureau:
*Look for a local company in advance. Check them out at http://www.arizonabbb.org or call 602-264-1721 for a report on the company. This will give a good indication if the business has been a member for a long time what their reputation is. Since AZ does not require licensure, membership in the BBB is a definite plus. Metro Lock and Safe has good standing with the BBB as an accredited business.
*Ask for an estimate from the company. Metro Lock and Safe offers a totally free in-person estimate and no "trip charge". In shopping around, ask if the estimate includes just the service call or if parts and labor are part of it.
*Find out if there is a physical location rather than just a website or phone number to call and ask how long they have been in business. Metro Lock and Safe has been in business for 30 years in Phoenix at 10209 N 35th Ave, Phoenix, AZ 85051 and has expanded to cover Tucson, Flagstaff, Sedona and Prescott.
*Ask if the business is bonded and insured and request proof of bonding. Metro Lock and Safe is bonded and insured for consumer protection and takes pride in offering the most accurate and honest quotes and services.
*Find out what services are available and what the hours of operation are. Since most often emergencies do not happen at convenient times, a locksmith that is available at all hours would be the most useful. Metro Lock and Safe of Phoenix, AZ is available 24 hours a day 7 days a week for your convenience and is dedicated to serving the needs of the consumer. Instead of providing a quote over the phone that may be inaccurate, a free in-person quote for locksmith or security services is given which will be the most accurate quote available.
Additionally, Metro Lock and Safe offers a free security survey the home or business with every service call. Metro Lock and Safe can help with security, lockouts, commercial, residential, safes, and automobile services.
To get more information on or to request locksmith services from a well-established local, reputable, and reliable Phoenix locksmith, visit Metro Lock and Safe at 10209 N 35th Ave, Phoenix, AZ 85051 or their website at http://www.metrolockandsafe.com/ or call them toll-free at 888-253-1188, or Phoenix 602-993-5676, East Valley 480-829-6298, or West Valley 623-842-9256.