Our customers' needs are constantly changing and evolving
Richmond, VA (Vocus) August 14, 2009
Mapcom Systems has released the newest version in its line of Geographical Operations Management (GOS) software, M4 Solutions. The release significantly increases workforce management efficiency, boosts revenue tracking opportunities and simplifies OSP management processes.
“Our customers’ needs are constantly changing and evolving,” said company President, John Granger. “It is more important than ever to create products that improve our clients’ processes and workflow. These cutting edge developments reinforce Mapcom’s commitment to providing the telecommunications industry with state of the art tools,” he explained.
The M4 Fiber and M4 Network Equipment Manager modules are equipped with several client inspired enhancements. Users will have the ability to automatically break and re-splice peripheral strands in selected buffer tubes while performing a midspan splice. Users will also be able to track logical connections via a backplane connection with the advent of Virtual Paths.
Client requests also spur more efficient and effective ticket management in M4 Dispatch Manager. Advancements include a revolutionized bidirectional data transport tool, which seamlessly transfers data between M4 and the customers’ billing platform. In addition, the updated user interface contains customizable search buttons.
M4 Services Manager introduces several substantial revenue boosting tools. The addition of the “Qualify All” features allows users to quickly add a new feature to all serving areas. Moreover, the “Qualify New Structure” tool allows users to place a structure and instantly determine all services available to residents.
“The enhancements made to the M4 Services Manager module will greatly impact the way our clients do business. The qualification process allows CSRs to confidently and quickly up-sell while producing non-take rates for targeted marketing campaigns,” added Granger.
About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across North America and the Caribbean. For more information, visit the Mapcom website at http://www.mapcom.com.
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