Symmetrics Announces Trial Availability of its New nVISION On Demand Offering: A New Online Reporting and Analytic Application for Contact Centers

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Symmetrics announced today that its new Software-as-a-Service (SaaS) application called nVISION On Demand is now available on a free trial basis. The application helps contact centers to quickly integrate data from different contact center data sources, reports and spreadsheets, enabling them to efficiently analyze and share information to make better business decisions. The solution is targeted at smaller sized contact center operations that don't have the budget or resources to support a full on-premise solution, but who still require reporting and analytic capabilities that go beyond the standard, built-in reporting found in contact center applications (such as ACD, IVR, WFM and QA software).

Symmetrics announced today that its new Software-as-a-Service (SaaS) application called nVISION On Demand is now available on a free trial basis. The application helps contact centers to quickly integrate data from different contact center data sources, reports and spreadsheets, enabling them to efficiently analyze and share information to make better business decisions. The solution is targeted at smaller sized contact center operations that don't have the budget or resources to support a full on-premise solution, but who still require reporting and analytic capabilities that go beyond the standard, built-in reporting found in contact center applications (such as ACD, IVR, WFM and QA software).

The application will be generally available (GA) in Q4 2009, but the company is actively pursuing customers who want to trial the application (which will be free with no purchase obligation during the trial period) in order to evaluate its benefit and value.

The application is delivered completely in an online fashion, with no software, hardware or internal IT resources required. It will be sold on a monthly or annual subscription payment model (pricing to be announced). Its key value propositions and unique differentiators include:

  • Simple data gathering by uploading existing reports or spreadsheets that already hold contact center data
  • Intuitive Question interface for analyzing data, allowing users to use simple English language expressions to query data
  • Powerful sharing and collaboration functionality without having to email multiple iterations of data or reports
  • Ability to get up and running fast using pre-built QuickStarts, which can have users uploading and analyzing data in under 10 minutes

"We are extremely excited about this new on demand offering, as it will help us address a very significant portion of the contact center market, namely smaller contact centers who have limited budget and resources for critical reporting and analysis needs" says Richard McElroy, COO of Symmetrics. He adds, "Unlike conventional business intelligence solutions, nVISION On Demand is designed for people of all skill levels -- from technophobes to technophiles -- so that everyone can get insight into their contact center operations without relying on IT or learning new software".

nVISION On Demand eliminates manual copying, pasting and data manipulation, allowing customers to easily consolidate new data into one master data set that dynamically builds over time. Users don't need to know anything about connecting to underlying databases, access permissions or SQL; nVISION On Demand can read Crystal Report files, CSV export files and Microsoft Excel spreadsheets, which are the typical output formats for most contact center systems. QuickStarts are also available, which are pre-built datamarts and questions that are designed for specific contact center applications. Currently, nVISION On Demand has a QuickStart for Nortel Contact Center Manager Server (CCMS) with others for Avaya, Cisco and other common contact centers systems to be released in the near future.

For More Information
For more information on Symmetrics Business Intelligence Solutions Inc. products and services, visit them at http://www.symmetrics.com. For product details on nVISION On Demand, visit: http://www.symmetrics.com/ondemand

About Symmetrics Business Intelligence Solutions, Inc.
Symmetrics is changing the face of Business Intelligence. The company develops best of breed analytical software applications and provides a range of Business Intelligence solutions and services. Strategic partners include Business Objects, Microsoft, Nortel, Avaya, Cisco, IEX and others. With particular expertise in the Contact Center marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their operations and workforce.

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