Anil's expertise will enable HyperQuality to take ClearMetrix to the next level of business analytics. He has the knowledge and skills to be leading our technology initiatives.
Seattle, Wash. (PRWEB) August 19, 2009
HyperQuality (http://www.hyperquality.com), a leading provider of quality monitoring services and technology for enterprise companies, has hired Anil Goel as its new chief technology officer (CTO). Goel will be responsible for ongoing developments and enhancements to HyperQuality's signature Web-based software, known as ClearMetrix, as well as continued development of HyperQuality's additional technology solutions that enable corporations to understand the productivity of their customer-facing functions.
Goel brings a wealth of experience in building and implementing complex software applications for a variety of major corporations including Cap Gemini, RealNetworks, BellSouth and Tata Consultancy Services. He also has vast expertise in implementing technology solutions for a variety of industries in e-commerce, online media, telecommunications, insurance, transportation and manufacturing.
"ClearMetrix is the future of complex quality monitoring and evaluations because its intelligent analysis allows companies to see how their contact centers affect revenue like never before," said Chris Coles, HyperQuality's CEO. "Anil's expertise will enable HyperQuality to take ClearMetrix to the next level of business analytics. He has the knowledge and skills to be leading our technology initiatives."
"HyperQuality's impressive client list and ROI-based business model are what attracted me most to the company," said Goel. "HyperQuality's revenue and client-base has grown exponentially in just a few years, which proves to me that corporate quality monitoring is emerging as a critical business function. With advanced technologies, such as ClearMetrix, we'll be delivering even better results to clients."
Prior to joining HyperQuality, Goel was the national director of Open Solutions practice for Sogeti/Cap Gemini. He garnered extensive experience at Seattle-based RealNetworks, where he rose to the position of engineering general manager.
Goel will replace Jude Kavalam who will be leaving the company for personal reasons, but will act in a consultative role at HyperQuality.
"Jude is a valuable team member at HyperQuality and we are grateful for his tremendous contributions," continued Coles. "We wish him well and we are pleased he'll continue to be an extended part of our company."
About HyperQuality, Inc.
Founded in 2003, HyperQuality (http://www.hyperquality.com) is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement.
Ultimately, HyperQuality helps companies - including some of the most well-known names in the travel, retail, financial services, education and utility industries - improve the quality and effectiveness of their customer interactions. In addition to quality evaluations, HyperQuality collects, evaluates and analyzes other forms of customer data, including customer and employee surveys; shopping experiences and marketing programs.
HyperQuality is a global business with corporate headquarters at 316 Occidental Ave S. in Seattle. For more information, call (206) 283-7119 or visit http://www.hyperquality.com.
Four Corners Communications for HyperQuality