Recruitment Process Outsourcing Industry Poised to Double in Post-Recession Recovery Market

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The 2009 Black Book of Outsourcing survey of global client experience in nearly five thousand vendor organizations by thirty thousand users reveals that the human resources niche of Recruitment Processes will be among the fastest growth sector as the global economy recovers. 88% of users indicate the weakened economy has modified their corporate sourcing strategies to significantly increase RPO business within the next two years

The Recruitment Process Outsourcing industry, performed most evidently by same-shore vendors in the US and Europe, emerged from the 2009 Black Book of Outsourcing client experience surveys as achieving among the highest user satisfaction outcomes.

Annually compiled in over 100 sourcing areas, The Black Book of Outsourcing study focuses on the RPO Industry surveys of 600 contracts held by nearly 2500 of the top recruitment process spending organizations and conglomerate corporations globally.

Key findings include:

  • 91% of responding companies indicated they have achieved their desired benefits through RPO, a near record level of client satisfaction across the entire outsourcing spectrum;
  • 78% of new RPO users confirm they are more likely to outsource RPO in 2010 after their first experiences;
  • 73% state that cost reduction is the most crucial rationale for RPO contracting in 2009-2010; and
  • 66% anticipate the need to better manage the recruitment process through external providers as the impact of employment recovery is impacted by the candidate pool and skills required for next decade jobs.

Adecco (ADEN), with US headquarters in Melville, New York received the highest client experience scores from RPO users, followed in order by competitors: Spherion, PeopleScout, Alexander Mann, Accolo, FutureStep, Bee Line RPO, Novotus, Select International, The Right Thing, RPO Worldwide, Talent2, Manpower, Kelly HRFirst, Yoh HR, Volt Services, Ancons International, Kenexa, Pinstripe, and Hyrian.

Scalability, client adaptability, flexible pricing and best of breed RPO technology were indicated as the five most important attributes influencing RPO client satisfaction with their 2009 outsourcing providers.

High growth verticals for RPO in 2009-2011 as determined by current clients include: Energy, Banking and Financial Services, High Technology, Healthcare, and Transportation and Logistics industries.

Over 650,000 individuals are invited to participate annually (including C officers of the Fortune 2000, Inc 500, institutional members and officers of various professional organizations, site subscribers, media partner subscribers, and previously validated survey participants). Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. Over 26,000 users were validated in the 2009 ranking process.

More information on the detailed competitive outcomes and RPO vendor performance evaluations is available at and

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Douglas Brown, Managing Partner
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