This enables both companies and consumers to know what the initial complaint and all comments pertain to as opposed to tweeting the first few words of each comment.
New York, NY (Vocus) August 24, 2009
U.S. consumer advocacy and customer complaints website, http://www.PissedConsumer.com, takes consumer complaints to Twitter. The new Twitter account broadcasts user comments across the microblogging service. Launching the account is an effort to reach younger consumers who may not conduct as much independent consumer research as older generations.
"The Internet makes researching companies easier for consumers," says Joanna Simpson of PissedConsumer.com. "But that doesn't mean that people are using all of the tools available to them. We understand that many consumers today -- especially young consumers -- are on social media services like Twitter. It's an environment where they not only can feel comfortable airing their own complaints to friends and followers, but where they go for up to the minute information about their favorite things. They want to know what other people are talking about, and this new account is designed to bring them that while arming them with valuable information that can save them money and spare them an occasional customer service nightmare."
The new PissedConsumer.com Twitter account is about more than reaching consumers. It also enables companies on Twitter to better track their brand, including consumer complaints and concerns. This will allow real-time feedback gathering, and companies are welcome to visit the articles and comments linked in those tweets to respond on the site. PissedConsumer.com advocates two-sided conversations between companies and consumers.
Due to tweet length limitations, each tweet in the PissedConsumer.com Twitter account feed contains the original article title and links. "The current format offers the best chance of company names being easily tracked for consumer research using Twitter," says Simpson. "This enables both companies and consumers to know what the initial complaint and all comments pertain to as opposed to tweeting the first few words of each comment." Twitter users can follow PissedConsumer.com at http://www.Twitter.com/consumer_press
PissedConsumer.com is a premier consumer advocacy group, featuring consumer reviews and complaints in a social networking environment. The company uses online tools to publicize reviews and complaints filed by consumers on the Internet. In addition, the site offers a set of free tools necessary to bring the dispute to a fast and successful resolution, including a consumer complaint letter generator and collection of consumer tips and advice in the site’s consumer advocacy section.
For more information about PissedConsumer.com, please visit PissedConsumer.com or contact Joanna Simpson at 646-383-3404
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