Sydney, NSW (PRWEB) August 25, 2009
Angus & Robertson operate 117 directly owned and 61 franchised stores nationally. With a proud heritage in bookselling and Australian literature, this company provides consumers with a 'complete customer experience'.
A typical Angus & Robertson store holds approximately 8000 titles, which constantly changes with seasons and trends. To be able to meet demand, the company is constantly looking forward to make certain that they understand customers' tendencies and are at the forefront of market movement.
With book sales representing the majority of this company's revenue, the company is reliant on an efficient supply chain to ensure that the right products are in place to meet customer expectations. Stores are solely dependent upon receipting goods from a large number of vendors, who ship directly to the store as opposed to a centralised distribution centre.
Craig Hemer, Group Merchandising Manager for the Angus & Robertson Group, believes that having a successful supply chain management system has allowed for the regulated management of inventory. "Part of the supply chain process is to make sure that you not only have enough inventory at the point of retail sale, but also that you have the right mix of inventory," he says. "The model we have been working on for the last two years is designed to ensure the right product mix available, to maximise the breadth of range available for our customers as opposed to a narrow range with multiple copies of product that don't have the stock turn to create a good return on investment."
Ensuring that the customers never leave unsatisfied is a priority for the members of Angus & Robertson. This is taken into consideration when sourcing suppliers to join the group, because if suppliers are unreliable, this will undoubtedly reflect on the Angus & Robertson business in the future.
The feature that went to press with Bean Media and Australia's Best Retail Magazine can be found here: http://www.beanmedia.com.au/profiles/Angus%20Robertson.pdf.