While we do the traditional live answering, and do it well, we are also bringing the advanced scripting solutions and capabilities of a large call center to small businesses at an affordable rate.
Atlanta, GA (PRWEB) August 26, 2009
VoiceNation announced the launch of their Next Generation call center in Atlanta, GA. State of the art technology and years of experience will drive the unparalleled answering services to small and medium sized businesses. The intention being to steer businesses away from traditional "Mom and Pop" answering service and integrate state of the art technology the TAS industry has yet to benefit from.
To deliver on their promise, VoiceNation has brought in all new teams of Management and call center agents; each trained intensively on their proprietary technology. VoiceNation's vision of the Call Center of the future is so far reaching that many of their peers in the industry are looking on with very great interest, knowing that one day soon they will have to adopt similar methods.
"We have much more than an "Answering Service"; we have a true Call Center that will serve as an extension of your business without volume commitments. That doesn't exist in the industry today!" exclaims VoiceNation President, Jay Reeder. He continues with saying, "While we do the traditional live answering, and do it well, we are also bringing the advanced scripting solutions and capabilities of a large call center to small businesses at an affordable rate."
Next Generation technology allows VoiceNation agents to operate as a fully equipped helpdesk. Their innovative TAS software provides situational scripting capabilities with step by step templates for operators to follow. These templates will lead them through conducting surveys, placing web based orders, creating trouble tickets, scheduling or canceling appointments and following scripted Q&A's. Each service available is completely customized based on the end users needs.
VoiceNation's aptitude for providing customized applications such as these has helped companies break away from standard marketing techniques and traditions while increasing customer support and revenue. CEO and President of EB Marketing Group, Eric Bechtold, enthusiastically shares his experience with VoiceNation's call center service, "To say I'm thrilled with the service would be an understatement! The custom application VoiceNation has helped us develop to get our calls answered quickly and professionally has dramatically increased our profit margins." Eric continues with saying, "My only regret is that we struggled with other applications before finding them."
In a time where small businesses are cutting back, VoiceNation has innovated to create an affordable solution for small businesses to expand their hours of operation and cut costs at the same time. VoiceNation is using technology that has the ability to perfect any business' daily operations and after hours support; giving small businesses the boost they need to present themselves as a Fortune 500 company.
VoiceNation is committed to helping businesses succeed by providing creative cost-effective telephony solutions. VoiceNation provides outsourced voicemail, Virtual PBX, answering services and disaster recovery services to businesses of all sizes throughout the United States.