The concept behind contact center optimization is that it focuses on the customer's existing infrastructure and discovers ways to utilize that investment to its fullest extent.
Houston, TX (PRWEB) August 26, 2009
ethosIQ and Online Business Systems forged a sales and service partnership to provide a best-in-class service for contact centers in North America. Targeting contact centers of all sizes, ethosIQ recently unveiled its mathematical approach to optimization services.
Agent Optimization increases the efficiency of routing strategies by recommending ways to maximize agent skills, reduce hold times and improve the customer experience. Call Path Analytics examines captured source data and looks for unique patterns and trigger points in the call flow. It is designed to maximize the efficiency of the contact center's most expensive asset: the agent.
According to Scott Walker, ethosIQ CEO, "The concept behind contact center optimization is that it focuses on the customer's existing infrastructure and discovers ways to utilize that investment to its fullest extent."
Online Business Systems provides a depth of knowledge in optimizing the customers' experiences while reducing operational costs. Gordon McGrath, Online VP, Customer Interaction Services, says, "Online's experienced delivery resources and contact center consultants compliment the ethosIQ contact center optimization program. The combination of ethosIQ patent-pending technologies, and Online's Professional Services team, means that we can meet the demands of the largest North American contact center organizations."
About ethosIQ, LLC: ethosIQ is a business solutions provider, serving the contact center market (customer support call centers). ethosIQ optimization services, professional services and enhanced reporting tools provide customers the ability to maximize their staff as well as the return on their investment (ROI) of existing communications platforms. To learn more about ethosIQ, please visit http://www.ethosIQ.com , or call 1.888.ethosIQ.
About Online Business Systems: Online has been increasing productivity and innovation for clients through planning, transforming and managing their IT environments. The combination of people, methodologies, and company culture enables Online to deliver results. To learn more about Online, please visit http://www.obsglobal.com .