Cognera Corporation Cuts Customer Response Time in Half

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RAZAR Technologies implements the Scriptura document automation platform producing immediate savings for Cognera

RAZAR Technologies, a leading provider of customer communication and cost savings technology, today announced that Cognera Corporation has implemented Scriptura to enhance their document automation platform.

Cognera Corporation is a leading billing services outsourcing company with customers throughout Canada. Having found their current document generation platform cumbersome and near obsolete, Cognera was looking for technology that would keep them ahead of the competition while reducing costs. RAZAR, a North American based company with a portfolio of cost cutting green technologies, implemented Scriptura to serve both purposes. The Scriptura suite combines document template development, multiple format output production, multi-channel delivery, forms capabilities and post-processing into a single software application. Document flows generated by the Scriptura Designer graphically manage the entire document life cycle for the client.

"Our partnership with RAZAR and Scriptura has been a great success," says Michael Kinahan, Director of Business Solutions at Cognera. "We have realized an immediate cost savings of over 30% and reduced customer response time by nearly 50%. The solution was implemented in a timely and professional manner. To say we are pleased would be an understatement," Michael elaborated.

"We are very pleased to have an organization like Cognera as part of our client family," says Tom Levesque, chief solution specialist at RAZAR. "Organizations trust Cognera to produce quality documents and deliver those documents on time. RAZAR worked closely with the Cognera team to prove the technology in less than a month. After that, Scriptura was a simple choice. Cognera was ready for production within a few weeks of training, leading to a rapid return on investment."

About RAZAR Technologies

RAZAR Technologies is a leading technology firm serving the insurance, healthcare, financial services, distribution and public sectors. The Company sells software products that help companies reduce costs while increasing productivity. With a Green-Tech only portfolio of products and services, these technologies include print optimization, print management, pc virtualization, document automation, document management, workflow, collaboration and intelligent electronic forms. RAZAR is dedicated to providing an unequaled customer experience. For more information, contact RAZAR Technologies at 1.888.50.RAZAR or visit

About Cognera Corporation

Based in Alberta, Canada, Cognera is an award wining provider of complex and customized billing solutions for the municipal, utility and deregulated markets through their unique Hybrid BPO solution. Cognera's Hybrid BPO solution, which combines Business Process Outsourcing and Software as a Service, provides a platform for the client to jointly control their data and processes while utilizing best in class systems and expertise to maximize their customer service and return on investment.

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Carl Krueger
RAZAR Technologies
888.507.2927 ext. 704
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