Singapore Civil Defence Force Selects PowerPhone Total Response® for Medical Protocol System

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Singapore is the first country in Southeast Asia to provide medical aid via the telephone.

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We were privileged to assist the SCDF in launching their medical protocol system. By incorporating Total Response into their overall emergency response strategy, responders and emergency callers alike will benefit.

A recent installation of PowerPhone's Computer Aided Call Handling (CACH) software has helped bring medical assistance via the telephone to citizens of Singapore.

The Singapore Civil Defence Force (SCDF), a uniformed organization under the purview of the Ministry of Home Affairs, provides ambulance, fire fighting and emergency response services to the Republic of Singapore. In June 2008, SCDF awarded PowerPhone and its partner, ST Electronics (Info-Software System) Pte. Ltd., a tender to provide a Medical Protocol System (MPS). The objective of the MPS tender was to enable SCDF to provide useful pre-arrival instructions to aid the caller prior to the arrival of the ambulance. This would be achieved by systematically capturing the medical condition of patients using a template of pre-approved medical questions pertaining to the chief complaints of the caller.

Under the award, PowerPhone provided its Total Response® Computer Aided Call Handling (CACH) system along with emergency medical call handling, supervisory and quality assurance training.

"The Total Response system will assist the SCDF in further enhancing their current emergency ambulance service by improving the present call-taking framework with computer-aided technology to help process emergency calls," said Chris Salafia, President and CEO of PowerPhone who along with Jerry Turk, Director of Technical Development and Senior EMD trainer John Brunelli led the on-site training and system deployment. "We were privileged to assist the SCDF in launching their medical protocol system. By incorporating Total Response into their overall emergency response strategy, responders and emergency callers alike will benefit."

Total Response provides SCDF operators with medical instructions for more than thirty types of medical emergencies including strokes, heart attacks, childbirths, and bleeding. The software also allows the SCDF to customize and build localized protocols for other types of emergencies.

"We were uniformly impressed with the men and women of the SCDF," said Salafia. "The installation of Total Response is another example of the Singapore Civil Defence Force being at the forefront of providing pre-hospital care and we are thankful for the opportunity to have assisted them." The system was commissioned in Dec 2008.

About PowerPhone:
PowerPhone is a leader in 9-1-1 call handling solutions. Founded in 1984, the company has trained more than 150,000 public safety professionals representing all 50 U.S. states and more than a dozen foreign countries. The maker of Total Response® Computer Aided Call Handling (CACH) software, PowerPhone is the driving force behind One Number...One Protocol™, the initiative to bring greater consistency and simplicity to public safety call-handling. For more information visit http://www.powerphone.com, or call 203-245-8911.

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Sarah Caton
PowerPhone, Inc.
203-245-8911 ext. 309
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