we never touch a client credit card.
Dallas, TX (PRWEB) September 1, 2009
24 Hour Data guards against the very serious threat of identity theft. According to Javelin Strategy and Research Center, close to 10 million people become victims each year, which equates to 19 people every minute.
"Data security is paramount in the data recovery industry," says Sean Wade, CEO of 24 Hour Data, a Dallas data recovery company. He argues it's not enough to manage internal security protocols; those seeking data recovery must also perform due diligence on any company with whom they work.
"We hear stories everyday about data recovery companies being run out of someone's home. The data recovery industry works with people's sensitive data. If someone's data is important enough to recover, it's important enough to remain secure."
So, how is the security of a data recovery service determined? Ask the right questions.
"A data recovery company should maintain high standards of security. Companies located in a PCI or SAS 70 compliant facility employ security measures that ensure data protection." says Wade, referring to the Statement on Auditing Standards created by the American Institute of Certified Public Accountants. The Statement offers guidelines to ensure that service providers, like a data recovery company, possess adequate controls and safeguards to protect their clients' sensitive data.
Wade explains that his Dallas data recovery company is housed in a SAS 70 Type II Data Center with strict protections for internal access and overall security. A 24/7 Network Operations Center (NOC) controls access to the facility. Over 20 state-of-the-art cameras monitor the facility inside and outside; video recordings are kept for a minimum of 120 days. In addition, employees as well as clients are required to pass through two levels of security just to enter the building: first, they must be buzzed inside by a NOC team member; then, they must pass a biometrics (finger print) scan.
Security doesn't stop there. "It is imperative to maintain high standards of security throughout the entire data recovery process," adds Jennifer Dycus, Vice President of Operations at http://www.24hourdata.com. For example, the Dallas data recovery company has chosen PayPal for credit card processing. That way "we never touch a client credit card."
In addition to asking about a data recovery service's security protocols, verify that the company is a member of the Better Business Bureau (BBB). "BBB accreditation tells clients that their data recovery company is accountable for its actions," says Wade. Member businesses adhere to the BBB Standards for Trust and must respond to any complaints against them to maintain a good grade from the BBB. Visit http://www.bbb.org for more information.
Both Wade and Dycus caution against assuming anything. Companies that take data security seriously, like 24 Hour Data, do exist; but be sure to question any data recovery company thoroughly about the standards it employs to protect its client's data.