Cape Cod Man Wages One-Man Consumer Awareness Campaign

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Read his story at KohlerCustomerService.com.

Jeff B’s deteriorated generator.

I looked everywhere online about this and couldn’t find anything about it, so I figured, ‘why can’t I be the one to get the word out?

Power generators are built to withstand the elements, so that when all else fails, they are still providing the electricity that makes our day-to-day lives work. However, in the case of one Cape Cod resident, he’s taken it upon himself to get the word out about his struggle with the manufacturer of his faulty generator.

Jeff B. of Truro, MA purchased his home 6 years ago and, with it, a 70 kW industrial generator to provide backup power for the house in the event of a power outage. Such units are advertised as being “fully corrosion-resistant” that protect it from “year-round elements.” Since that time, he has watched as the outer casing that protects the unit disintegrated under the salt water climate. The unit no longer functions.

“I looked everywhere online about this and couldn’t find anything about it, so I figured, ‘why can’t I be the one to get the word out?” said Jeff. “The product was misrepresented; it’s as simple as that. And the manufacturer has refused to offer any relief, even after the distributor I purchased it from thought that they should have helped to correct the problem.”

To read more about Jeff’s story, or if you’ve had a similar experience with industrial generators, visit Jeff’s website at KohlerCustomerService.com.

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Ben Luntz
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