Top BPO Vendors Drive Transformation in Post-recession Brokerage Firms, Reports Black Book Research

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Business Process Outsourcing is creating value today on Wall Street by means of transforming brokerage organizations into a focused, responsive, variable and resilient businesses, confirmed in the industry's largest user poll. Business Transformation Outsourcing is producing large-scale changes needed to support growth, cut costs, manage risk, increase agility and develop the necessary capabilities to be competitive in the post-recession economy. Outsourcing is maximized by brokerage businesses, investment banks and large conglomerate corporations to manage and transform processes including Trade Execution and Clearing Services, Securities and Operations Services, Investor Communications, Document Management, Technology Support and Bundled IT System Services.

The Black Book Brokerage Process Service Industry user survey investigated over five hundred contracts held by sixteen hundred and fifty of the top brokerage business, investment banks, organizations and conglomerate corporations globally to competitively evaluate the client experience of this fast growing niche of BPO services.

Broadridge received the highest overall scores in the survey, achieving the Black Book top honors for the third consecutive year in Brokerage Services BPO including Trade Execution and Clearing Services, as well as Investor Communications, the industry's largest managed service sectors.

The remaining competitors in the top 20 were in ranked order of client satisfaction: Sungard, Penson, JP Morgan, Bank of New York Mellon, Fidelity, DTCC, BNP Paribas, Societe Generale, DST, State Street, Thomson Reuters, Clearstream, First Clearing, Precision IR, Wolters Kluwer, Access Data Corp, Fiserv, Northern Trust, Boston Financial, Rhyme, IBM Global, SIX Telekurs, Quadron, and SEI.

Customization, reliability and data security are the key attributes influencing vendor selection and client dissatisfaction is rare. The highest rated vendors offer comprehensive end-to-end services.

Over 700,000 individuals are invited to participate annually in Black Book outsourcing user surveys globally (including C officers of the Fortune 2000, Inc 500, institutional members and officers of various professional organizations, subscribers of our media partners and previously validated survey participants). Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. Over 26,000 users were validated in the 2009 ranking process.

More information on the detailed competitive outcomes and BPO vendor performance evaluations in the brokerage services and investment banking sectors is available at and

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