Scottsdale, AZ (PRWEB) September 3, 2009
Customer complaint management software developer Lynk Software announced today the introduction of their Everest Blog. The blog focuses on best practices in the field of customer complaint management. This includes profiles on different organizations that utilize their Everest Customer Focused Quality software to manage customer feedback and improve quality.
"We wanted to capture information on how different industries are managing customer complaints" stated Roy Kingsley, President of Lynk Software. "By utilizing a blog we can facilitate communication and interaction with the individuals who use our software, or those who may be interested in learning more about best practices in the field of customer complaint management."
Organizations that thrive and grow in the current economic climate are those that truly listen to their customers. They understand the importance of capturing, tracking and resolving customer complaints. They also understand that engaging with a customer that has lodged a complaint is a critical opportunity to resolve the core issue while strengthening the bond with the customer.
"We are inviting readers to contribute practices, policies and experiences with complaint management" said Mr. Kingsley. This information will help them to grow, and help us to develop improved products."
Lynk Software has been developing software for over thirty years. The offer leading edge customer complaint handling and corrective action management software aimed at helping organizations in a multitude of different industries to connect with their customers and improve quality. Their clients use their software to identify, track and resolve customers concerns, implement corrective and preventive actions, handle complaint procedures, and analyze quality and customer related trends. Visit the Everest Blog at http://www.lynksoftware.com/everest_blog.asp
About Lynk Software:
Lynk Software is an industry leader in the field of customer complaint management and customer services solutions. Their flagship product 'Everest - Customer Focused Quality' is used by some of the nation's largest organizations. Lynk Software was founded in 1970 and has continually been on the cutting edge of business solution development. For more information on Lynk Software and Everest Solutions, visit http://www.lynksoftware.com or call (480) 998-1933.