The products selected as this year's trend-setters all demonstrate clearly identifiable technology breakthroughs that serve the vendors' full spectrum of constituencies, especially their customers
Seattle, WA (PRWEB) September 4, 2009
SafeHarbor Technology provides end-to-end managed web self service (WSS) solutions and professional services that benefit their clients by delivering precise support content resulting in improved consumer satisfaction and significant cost savings within their customer care operations. SafeHarbor SmartSupport, its flagship WSS solution, has enabled businesses to reduce customer service inbound calls, chats and emails, increase customer satisfaction and reduce expenses.
SmartSupport has been named a KMWorld "Trend Setting Product" for 2009. The Trend-Setting Products awards began in 2003. This year more than 800 products were assessed by KMWorld's judging panel, which consists of editorial colleagues, analysts, system integrators, the vendors themselves, line-of-business managers, and users.
"The products selected as this year's trend-setters all demonstrate clearly identifiable technology breakthroughs that serve the vendors' full spectrum of constituencies, especially their customers," said Hugh McKellar, KMWorld editor-in-chief. "Given the economic environment, it is more important than ever before to deliver valuable products that enable customers to conserve resources and to be innovative."
SafeHarbor Technology provides a hosted, managed Knowledge Base platform delivering a successful Self Service experience to both internal and external customers. Based on best practices in Web Self Service, SafeHarbor's experts continue to optimize the Self Service effectiveness to ensure that customer satisfaction and Knowledge Base accuracy are consistently delivered every day.
"We are excited that SafeHarbor was chosen for KMWorld's trendsetting list this year," said Greg Clark, President of SafeHarbor Technology. "We're proud of the results our clients enjoy by utilizing our technology to better serve their customers".
KMWorld is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.
About SafeHarbor Technology
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers on the promise of successful customer interactions by integrating the customer support experience with business intelligence. SafeHarbor solutions apply behavioral analytics and customer satisfaction data, across a strategic mix of support channels -- websites, e-mail, chat and phone -- to best serve its clients' customers, whether they are consumers, agents, employees or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its clients include American Airlines, IBM, State of Washington, SunTrust Banks, TiVo and T-Mobile. For more information please visit http://www.safeharbor.com.
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