T3i Group Report Says Service Providers Can Benefit From WEM Information Gap

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Few businesses have a wireless expense/equipment management (WEM) program in place today, for reasons spanning from budgeting and the economy to not enough information to make an educated decision. Service providers that can proactively provide answers and hard numbers as to why companies need WEM will reap the benefits.

According to recent research conducted by T3i Group LLC, a golden opportunity exists for service providers that include wireless equipment/expense management (WEM) services in their offerings.

The growing cost and complexity of wireless services and gear weighs in as one of the top five expenses for most businesses today and, thus, one more line item that needs to be pared in this current economy. IT departments grapple with keeping track of the equipment, ensuring that it works on an enterprise or SMB network and that it doesn't generate network problems. Accounting departments or CTOs must decide whether to contract with a wireless carrier for all business needs and enforce that policy, or reimburse individuals who use their own plans. However, in its poll of decision-makers at domestic and international enterprises and small to medium-sized businesses (SMBs), T3i Group found that only 5 percent of survey respondents have a WEM program in place. The vast majority of respondents were not considering WEM anytime in the foreseeable future, for reasons spanning from budgeting and the economy to not enough information to make an educated decision.

T3i Group's new report, "Managing The Company's Wireless Gear: Putting Wireless Equipment/Expense Management (WEM) To Work," analyzes how enterprise/SMB decision-makers keep track of and account for employee equipment, how they ensure it works on their systems, how they secure their wireless gear and networks, why WEM targeting wireless devices needs to be part of a company's IT and/or accounting department, what services are available in the WEM marketplace, and which enterprises and SMBs already have deployed successful WEM programs. It also details myriad reasons why a majority of businesses have not deployed a WEM program -- a situation that may end up costing them time, money, network security and staff productivity in the near term.

"Many of the reasons why today's businesses are not taking advantage of WEM are valid: budget constraints, too few wireless portables to worry about, only certain employees are allowed to use wireless gear, etc. However, too many decision-makers admitted they don't know much about WEM or they don't see the benefits at this time. Others said they hadn't experienced such things as high billing costs, lost or stolen gear or network incursions…yet," commented Debra Baker, Vice President and Managing Editor at T3i Group, and author of this report. "At some point, this could be downright bottom-line costly and mission-critical dangerous. The challenge right now is getting the right evangelism in place to educate SMBs and enterprises."

As an example, T3i Group's new report suggests hosted-service providers be prepared to demonstrate, in hard numbers, just how much money an enterprise or SMB can save by having a WEM expert handle billing and procurement duties, and how much productivity can be boosted by deploying the right portable wireless gear. They also should be ready to assess a company's wireless local area network (WLAN) for any possible breaches and/or slowdowns due to inadequate security monitoring procedures or poor employee training procedures.

She continued, "What we do know is that respondents who are onboard with WEM are reaping the benefits, and service providers need to craft a better message to reach those business leaders who are desperate for information."

"Managing The Company's Wireless Gear: Putting Wireless Equipment/Expense Management (WEM) To Work" is part of T3i Group's "InfoTrack for Enterprise Services (IES)" program. For more information on this or on any of the other reports in the IES program, go to http://www.telecomweb.com/marketresearch/enterprisesvcs/IES/WEMreport or contact Bonnie Fairbrother (973/602-0181).

About T3i Group LLC
T3i Group LLC provides market research, data, analysis, and consulting and advisory services to the telecommunications industry. It has clients in 46 countries and conducts its business through four operating units: InfoTrack publishes reports that analyze shipment, revenue, market share and other pertinent data of importance to telecommunications equipment manufacturers; TelecomTactics maintains a database of the features and functionality of major telephony systems; Tarifica maintains a database of pricing-related information covering 400 telecommunications carriers operating in 130 countries; and TelecomWeb (http://www.t3igroup.com) serves as T3i Group's primary delivery mechanism for distributing its reports, analyses and data to subscribers.

T3i Group LLC is headquartered in Parsippany, N.J., with additional offices in New York City; London, England; and Cherry Hill, N.J.

Press Contact: Debra Baker, 301/905-7703


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