Biscom's Fax Server and Hosted Fax Services Solves High-Volume Fax Problem

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Biscom's integrated fax solutions alleviate reliability and bottleneck issues for U.S. enterprise dependent on high-volume faxing.

Only Biscom provides direct support for both premises-based and hosted faxing from the same vendor - a unique offering in the fax marketplace.

Biscom today announced the successful implementation of a customized fax solution for Acclaris, a leading software-enabled service provider for employee benefits reimbursement. Biscom's hosted fax service and fax servers streamlined Acclaris's high-volume document flow, ensuring accuracy, reliability, and ultimately generating greater customer satisfaction.

Acclaris enables customer employees to submit and get approval for reimbursement requests regarding various benefit plans. Expense receipts are faxed mostly by North America end users and processed overnight. Acclaris receives in excess of 5,000 fax pages per day.

In response to software, hardware, and bottleneck issues, Acclaris required a smart upgrade option to deliver non-stop business faxing and provide a high level of security to ensure compliance with HIPAA regulations.

At first, Acclaris implemented and tested the hosted fax service on a small scale. Then, it rolled out the service to additional users and finally established premises-based fax servers as required.

Ultimately, Acclaris implemented Biscom's completely integrated solution, which, on top of the service, included fax servers, fax cards, and software. "Only Biscom provides direct support for both premises-based and hosted faxing from the same vendor - a unique offering in the fax marketplace." - Peter Davidson, Industry Analyst.

"A big driver for us is reliability," said Subhadip Chatterjee, Acclaris's VP of Information Technology. "End users need fax and when the fax doesn't work they send receipts in via postal mail. That results in more work for us and lower customer satisfaction."

With reliability a prime concern, the company supplemented the onsite Fax Server with Biscom's Fax Services, ensuring that users can always send and receive faxes, regardless of whether the fax server is down for maintenance or peak fax traffic exceeds the available bandwidth. Biscom's hosted fax service is an automatic failover backup system that ensures fax traffic is never interrupted.

Now, with Biscom fax solutions in place, Acclaris seamlessly services 30,000 customers across North America, many of them Fortune 500 or Fortune 50.

"Implementing this solution has resulted in big savings in both time and money," said Mr. Chatterjee. "The more efficient fax is for our end-users, the more they'll use it and the less they'll call our support desk. Set it up and forget about it and it keeps working. That's exactly what we were looking for."

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About Biscom: Founded in 1986, Biscom pioneered the fax server and host computer integration marketplaces. Biscom has provided many of the world's largest companies with enterprise communications solutions, most notably its award-winning FAXCOM enterprise fax management solutions. Through acquisitions and the development of new technologies, Biscom has evolved into a provider of multiple product lines, including secure document delivery, file conversion and image viewing and enhanced messaging solutions. Biscom is headquartered in Chelmsford, Massachusetts.

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