Butler Group Recognizes Cherwell's ITIL Service Management Software as Attractive to Both Mid-Market and Enterprise Level Organizations

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Butler Group's Technology Audit praises Cherwell Service Management Software as a "very competent and well-rounded ITSM offering" for "mid-market to enterprise-level organizations." Recommends Cherwell should be considered by organizations looking to improve IT operations through the adoption of optimized ITSM processes and ITIL framework best practices. The audit highlights that Cherwell's Pink Elephant Verified solution "provides comprehensive functionality through an intuitive and uncluttered interface with notable aspects being its flexible delivery model, simple licensing structure, ease of use, customisability, and intuitive design."

Butler Group Technology Audit of Cherwell Service Managment

very competent….a well-rounded ITSM offering

Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, received a very favorable review in Butler Group's industry leading, comprehensive Technology Audit and was praised as a "very competent….a well-rounded ITSM offering" for "mid-market to enterprise-level organisations."

The Butler Group Technology Audit, authored by Stephen Mann and Chandranshu Singh, summarized, "In Butler Group's opinion Cherwell Service Management is a very competent ITSM offering that should be considered by mid-market organisations upwards looking to improve IT operations through the adoption of optimised ITSM processes and ITIL framework best practices."

The audit went on to report, "Whilst Cherwell Service Management is targeted at, and competitively priced for the mid-market, its high level of customisability and extensibility, and its comprehensive functionality delivered through a simple and uncluttered interface also make it attractive to the Enterprise market."

Butler Group recognized the power and flexibility of Cherwell noting, "Cherwell Software's solution is an extensible platform: it not only offers service delivery management capabilities but also enables business users to add new functionality through customisable business process templates. This is enabled through what Cherwell terms Codeless Business Application Technology or CBAT. CBAT's scope extends from simple customisations to existing templates by business users through to complex business processes implemented by advanced users with the help of Web services-based APIs (for integration with other systems)…..Of particular note is the solution's One Step Action feature which allows support staff to create a workflow for a single process by automating the execution of a series of oft-repeated tasks."

"In Butler Group's opinion, deployment and pricing flexibility along with a low cost of ownership and out-of-the-box ITIL best practice-based functionality makes the Cherwell solution a very competent ITSM offering that should be considered by mid-market to enterprise-level organisations looking to improve IT operations through the adoption of optimised ITSM processes and ITIL framework best practices." Butler continued, "The solution provides comprehensive functionality through an intuitive and uncluttered interface with notable aspects being its flexible delivery model, simple licensing structure, ease of use, customisability, and intuitive design."

"It was an honor to be reviewed by Europe's leading IT Research & Analysis organization," said Vance Brown, CEO of Cherwell Software. "We are delighted that Stephen and his team recognized the power and flexibility of Cherwell by highlighting what we believe is a key differentiator with Cherwell Software - the ability to not only easily configure the existing content, but to extend the product to create virtually any other object or functionality - without writing code or using scripts."

The full Butler Group Technology Audit report is available at Butler Group Technology Audit. In addition, Cherwell offers no-cost overview webinars; sign-up is available on-line at Cherwell Webinars. Webinar attendees are eligible to receive a free copy of the $189 valued, HDI sponsored, DVD titled "ITIL and the Service Desk" by industry icon Malcolm Fry. Interested parties may also visit Cherwell at the itSMF USA Fusion 2009 conference in Dallas, September 20-22, 2009 at booth #2121.

About Butler Group
Butler Group is the IT End User division of Datamonitor Plc and is a leading provider of Information Technology research, analysis and advice. Founded in 1990, with headquarters in London, England, Butler Group is respected throughout the business world for the impartiality and incisiveness of its research and opinion, for more information visit Butler Group.

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ - an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services and Ohio State University.

Headquartered in Colorado Springs, with European offices in UK, Cherwell Software was founded, and is managed, by a team of industry experts - including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange's HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward "building innovative technology based on yesterday values." Please Contact Us for more information about Cherwell Software.

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

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Ken Sparks
Cherwell Software
719-386-7000 ext. 110
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