Customer service and consumer engagement have become key components of a company's strategy as they seek to differentiate themselves in the marketplace
Phoenix, AZ (PRWEB) September 17, 2009
Blumo, a mobile marketing agency that serves leading consumer brands and advertising agencies, is announcing the launch of Live SMS Chat, a platform for the exchange of 1:1 communications between companies and consumers via SMS (text message).
Live SMS Chat can be used as a customer service tool to resolve issues in real-time for an increasingly mobile population or by marketing teams for innovative and engaging campaigns.
"Customer service and consumer engagement have become key components of a company's strategy as they seek to differentiate themselves in the marketplace," said Sean Bartlett, Vice President of Sales and Marketing at Blumo. "With nearly 90% of the U.S. population relying on their mobile device, it only makes sense to extend the marketing and service opportunities to the handset."
How it Works
Live SMS Chat is a powerful yet simple service that can be used as a hosted service or deployed in-house. Service representatives receive inbound SMS (text) messages via an online tool at which point they can respond via the web tool and messages are out to the customer via SMS. In addition, representatives can manage multiple simultaneous conversations, create "canned" responses for increased efficiency, and archive issues that have been resolved.
Sample Use Cases
Customer service, field sales support, tourism, venue security, live marketing interactions, and more.
Learn more about Live SMS Chat at http://www.blumo.com/chat.php
Blumo is a full-service mobile marketing agency that helps brands and other agencies develop and deliver interactive consumer experiences via SMS, applications, and the mobile web. Blumo is headquartered in Phoenix, Arizona and serves both national and local clients in the entertainment, retail, automotive, tourism, hospitality, academic, B2B, and beverage industries. For more information, visit http://www.blumo.com