Diamond Resorts International® Takes Steps To Ensure A Positive Experience

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Industry Leader 'Makes it Right' for Customers

We are committed to providing service excellence

Diamond Resorts International® (DRI), a global leader in the vacation ownership industry, is determined to ensure customers receive the highest level of satisfaction and service and recently responded to an escalated complaint that made its way to mass media thanks to consumer television advocacy and social media posts.

"At Diamond Resorts International®, it's about the experience. Every time has to be the best time," said Stephen J. Cloobeck, Chairman and Chief Executive Officer.

Hot on the heels of Cloobeck's recent publishing of 'The Meaning of Yes' corporate ideology, executive management immediately responded to an inquiry from Phoenix independent television station KTVK 3 On Your Side and took action to fulfill a couple's dream honeymoon.

"We are committed to providing service excellence," said Cloobeck, "and when there is a breakdown in our service delivery, we fix it. Whatever it takes, we make it right. Every member of my global staff is empowered to effect change and ensure that our customers are more than satisfied with our products and services. Quite frankly, this situation should have never happened and we took action to make it right for this couple. How many times do you not get the service you expect when you are out for an evening, shopping for groceries or taking the family on vacation? At Diamond Resorts International® we are building customer value through trust-based products and purposeful relationship management and the satisfaction and loyalty of our owners, members and guests are our number one priority."

Committed to providing owners, members and guests with the simplicity, choice and comfort they deserve, DRI has poised itself as a competitive worldwide hospitality brand. Key strategic components that continue to position DRI as a leader in the vacation ownership and hospitality industries include an open communications platform and transparent organizational structure, centralized and consolidated efficiencies, the ongoing interaction of an Owner Advisory Board and a hands-on executive management approach where leadership is empowered to ensure the delivery of branded hospitality service.

Annually, nearly 1.4 million owners, members and guests enjoy the simplicity, choice and comfort Diamond Resorts International® offers through our branded hospitality experience.

Diamond Resorts International®, with global headquarters in Las Vegas, Nev., is one of the largest vacation ownership companies in the world with more than 160 branded and affiliated resorts and over 24,000 guest beds in 26 countries with destinations throughout the continental United States and Hawaii, Canada, Mexico, the Caribbean, Europe, Asia, Australia and Africa. Offering simplicity, choice and comfort to more than 400,000 owners and members through the branded hospitality service of more than 5,500 team members worldwide, Diamond Resorts International® is dedicated to providing its guests with effortless and relaxing vacation experiences every time, for a lifetime. To learn more, visit http://www.DiamondResorts.com.

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Kimberly Perette
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