St. Paul, Minn. (PRWEB) September 17, 2009
Meritide, Inc. signed an agreement with Bomgar Corporation to become a partner of its enterprise remote support software. Bomgar is the leading provider of cross-platform remote control technology that enables support technicians to access any computer securely, at anytime, and regardless of geography, language or operating system.
With Bomgar, Meritide customers get a cost-effective and secure remote desktop control platform that significantly reduces incident resolution, eliminates on-site tech support visits, and improves customer satisfaction.
"Bomgar is the market leader in remote support software and was the natural choice when we decided to diversify our product portfolio in this arena," said Patrick Irestone, President of Meritide. "We are excited to offer Bomgar's remote desktop control technology to our customer base and help them better address the tech support issues that result from increased mobility."
Help desk support has become increasingly complex as ubiquitous computing allows end-users to be more connected and mobile. To keep pace with the demand for fast and effective technical support, IT organizations need remote support technology that can reach across multiple operating systems (i.e. Windows, Vista, Mac, Linux, Windows Mobile and Blackberry) and computing devices, including laptops, netbooks and mobile phones. Bomgar enables support reps to connect to a range of systems, on any network, without changing firewall or network settings or pre-installing client software.
"We are pleased to add Meritide as a partner" said Russ Duffey, Vice President of Business Development at Bomgar Corporation. "Meritide's technology expertise and reach make them an ideal partner for us to expand the benefits of Bomgar's proven remote support software for IT Service Management."
According to Gartner's report, "PC Remote Control Security: Risks and Recommendations," legacy remote control tools are incapable of supporting increasingly complex environments, and companies must find new ways to provide support services to users.
The Bomgar Remote Support Appliance is a secure platform for enterprise remote support. It allows IT organizations and support desks to centralize help desk assets and securely remote control attended and unattended desktops to resolve computer issues via the Internet. It includes out-of-the-box integration with BMC and HP service desk products and reporting features that help businesses comply with regulations such as PCI, SOX, HIPAA and FDCC. Centralized in a secure software appliance, Bomgar's cross-platform remote support technology provides enterprises of all sizes with the resources required to identify and resolve costly technology and business issues that cycle through the support desk.
About Meritide, Inc.
Based in St. Paul, MN, Meritide is one of the largest independent solutions firms in the business software integration and infrastructure management marketplace. Meritide provides its clients with strategy, design, integration and implementation services targeted to improve operational performance, reduce costs and drive competitive advantage. The firm's clients include Fortune 1000 and upper mid-market companies.