In Wake of Avaya Purchase, VirtualLogger Announces Enhanced Forklift Protection for Nortel Clients

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VirtualLogger extends its "no forklift guarantee" by offering Nortel-based call centers needing a call recording solution: upgrade to VirtualLogger by October 31 and when you need to switch out phone systems, VirtualLogger will convert to your new platform at no charge.

We obviously expect most Nortel users will eventually be switching to Avaya technology, but even if they don't, we also support all other major PBX manufacturers, including Aspect, NEC, Siemens and others. We know it's been rough for Nortel clients, so we wanted to do something special to make their lives just a little easier.

Now that the future of Nortel's Enterprise Solutions business seems clear, VirtualLogger has good news for Nortel clients: you're protected.

To demonstrate the power of its "no forklift guarantee", VirtualLogger is offering an entirely new level of protection for Nortel-based call centers needing a call recording solution: upgrade to VirtualLogger by October 31 and when you need to switch out phone systems, VirtualLogger will convert to your new platform - absolutely free.

Nortel's bankruptcy has put call centers using its technology in a bind. Because the future of the company was unclear, purchasing any new technology that required a Nortel interface risked buying something that would quickly become obsolete. Now that Avaya is buying Nortel, that risk is even bigger, since it's not hard to imagine Avaya trying to convert Nortel users to Avaya technology.

VirtualLogger solves this dilemma with its "no forklift guarantee", and goes one step further for Nortel users. Under its standard policy, clients who convert to new technology pay only for changes in equipment and third-party software, cutting the cost of a standard upgrade by 90% or more. Under the new Nortel Protection Plan, however, the next upgrade would be completely free.

"Because we're gold-level members in their developers program, have many Avaya clients and are so familiar with their systems, it's easy for us to make this commitment," said Jim Veilleux, President of VirtualLogger. "We obviously expect most Nortel users will eventually be switching to Avaya technology, but even if they don't, we also support all other major PBX manufacturers, including Aspect, NEC, Siemens and others. We know it's been rough for Nortel clients, so we wanted to do something special to make their lives just a little easier."

To find out more about VirtualLogger, call 866-864-5376 or send an email to info(at)virtuallogger(dot)com.

About VirtualLogger
VirtualLogger LLC (http://www.virtuallogger.com) is the first and leading provider of contact center recording and quality monitoring on a hosted or ASP basis. VirtualLogger provides 100%, random and on-demand recording, screen capture, quality monitoring, analytics and related technologies - all on a "pay as you go" basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 200 million calls recorded over 12 years and two years on the INC 500 list, VirtualLogger has a proven track record of success.

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Cliff LaCoursiere
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