9-1-1 Dispatcher Honored for her Role in Responding to Life-Threatening Emergency Medical Call

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PowerPhone recognizes Michigan dispatcher for her professionalism in a crisis

PowerPhone, Inc., a leading provider of 9-1-1 training and technology, recognized the efforts of Dispatcher Trina Lengyel, a six-year Southgate, Michigan dispatch veteran, for her professionalism, tenacity and diligence in responding to a life-threatening emergency medical call last April. The ceremony in Trina's honor was conducted on September 14, at the Novi, Michigan Police Department as part of a PowerPhone training course in Emergency Medical Dispatch.

On April 26, 2009, Lengyel, a PowerPhone certified emergency medical dispatcher, received a call from a distraught son whose mother was unconscious. Using exceptional judgment, training experience, and presence of mind, Lengyel calmly dispatched Emergency Medical Service responders while administering pre-arrival CPR instructions. Because of the direct action by Dispatcher Lengyel, the caller's mother regained consciousness before the ambulance arrived.

Dispatcher Lengyel was honored for her service, outstanding effort, and professionalism in a crisis. The 9-1-1 tape, played during the ceremony, demonstrated her exceptional calmness, and multi-tasking ability, while providing accurate instructions during this intense call.

"Dispatchers are the first, and often the most instrumental contact that responders and citizens have to emergency services, and often times their hard work and dedication are overlooked," PowerPhone CEO Chris Salafia explained. "We are proud to be able to highlight accomplishments like Trina's to shine a light on the important work this nations dispatchers are doing every day."

A recognition plaque was presented by John Brunelli, PowerPhone lead instructor for Fire and EMS, during a PowerPhone Emergency Medical Dispatch training program.

About PowerPhone
PowerPhone is a leader in 9-1-1 call handling solutions. Founded in 1984, the company has trained more than 150,000 public safety professionals representing all 50 U.S. states and more than a dozen foreign countries. The maker of Total Response® Computer Aided Call Handling (CACH) software, PowerPhone is the driving force behind One Number...One Protocolâ„¢, the initiative to bring greater consistency and simplicity to public safety call-handling. For more information visit http://www.powerphone.com, or call 203-245-8911.


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Sarah Caton
PowerPhone, Inc.
800-537-6937 ext. 309
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