Berlin, NJ (PRWEB) September 24, 2009
DialConnection, LLC, an international leader in providing the All-Inclusive DialIntelligence Contact Center Solution, has a special offer to convert former Touchstar as well as Noble Systems clients. DialConnection can convert clients while preserving your investment in your current infrastructure, while gaining additional functionality and ease of use, with superior customer support. DialIntelligence provides contact centers around the globe with all the pieces of the puzzle to unlock your centers hidden potential. DialIntelligence features include Predictive, Preview, and Power Dialing, Broadcast Messaging, Call Blending, Integrated IVR with Text-to-Speech, Automatic Line Adjustment, Automation of Multiple Campaigns, Call Recording, Screen Recording and Agent Monitoring and Coaching are just some of the many features every DialConnection client enjoys.
In addition to the discounted DialIntelligence License Fee, DialConnection will offer the first month maintenance FREE, providing the conversion is completed by December 31, 2009. This could provide a additional savings of a few thousand dollars for a smaller center to several thousands of dollars for a larger organization.
"DialConnection converted both locations over a weekend and we were dialing on Monday. The only change we had to make was to upgrade our operating system to Windows 2003 in order to be able to increase our memory capacity. When you factor in the expanded functionality and the ease of use, plus saving the investment we made in our hardware, upgrading to the DialConnection platform was the right decision for LDG. Of course, the opportunity to deal with professionals who understand the dynamics of the dialer environment was an added bonus," says Dave Fletcher, EVP of LDG Financial. DialConnection has a proven reputation and is committed to providing clients with the most advanced contact center solution.
"DialConnection remains a leader in client driven contact solutions. Providing this opportunity to Noble-Touchstar clients for a limited time will allow them access to the award winning All-inclusive DialIntelligence Contact Center Solution with significant savings," said Michael Vesper, President of DialConnection.
DialConnection is an international leading provider of the award winning All-Inclusive DialIntelligence Contact Center Solution for the collections, financial services, government, healthcare, investments, telemarketing and utilities industry since 1987. DialIntelligence is our All-inclusive Contact Center Solution which includes an integrated IVR/ACD with text to speech, Inbound/Outbound Predictive, Power or Broadcast dialing, Call Blending, Call Recording, IntelligentCall a new feature which prioritizes inbound calls based on client supplied data such as consumer scoring models and routes calls based on agent skillsets, and IntelligentData, a new real-time dashboard providing reports or notifications on selected Key Performance Indicators to management through a user customized dashboard, email or directly to a mobile phone. For more information about DialConnection and its solutions visit, http://www.dialconnection.com