CH Mack Selected for Tennessee Long-Term Care IT

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CH Mack, a Cincinnati-based, Healthcare IT solutions company, has been selected by the state of Tennessee's Volunteer State Health Plan to provide its fully-integrated care management software suite in support of Medicaid managed care programs. CH Mack's Q Continuum Systemâ„¢ software allows BlueCross BlueShield of Tennessee to provide better care, increase the quality of life for members, and lower costs.

CH Mack, Inc.

Q Continuum System's comprehensive and proven care management software suite is the ideal solution to allow us to exceed the requirements set forth in TennCare's Long-Term Care Choices program and to help rebalance the long-term care system in Tennessee.

CH Mack, Inc. today announced that Volunteer State Health Plan (VSHP) has signed a contract to implement its fully-integrated care management software suite, Q Continuum Systemâ„¢, to enhance care coordination for Tennessee's Long-Term Care (LTC) population.

VSHP, a wholly-owned subsidiary of BlueCross® BlueShield® of Tennessee, is one of the largest TennCare MCOs serving nearly 500,000 members.

CH Mack's integrated care management solutions are used by more than 75 organizations serving over 8 million covered lives nationwide.

CH Mack's Q Continuum System will be used by VSHP to manage the provision of quality health care services for enrollees in TennCare's Long-Term Care Community Choices program. TennCare is Tennessee's Medicaid managed care program. It is the only program in the nation to enroll the entire state Medicaid population in managed care.

In 2008 the passage of landmark legislation - the Long Term Care Community Choices Act - paved the way for a record number of Tennesseans, who would otherwise need nursing home care, to receive Home and Community Based Services (HCBS) and remain independent in their homes.

"At VSHP, our goal is to use best-in-class processes and technology to help transform the long-term care system in Tennessee. This goal should allow more people to receive quality and affordable home and community based services and to simplify access to that care," said Sonya Nelson, President and CEO of VSHP. "Q Continuum System's comprehensive and proven care management software suite is the ideal solution to allow us to exceed the requirements set forth in TennCare's Long-Term Care Choices program and to help rebalance the long-term care system in Tennessee."

"We are excited about the opportunity to partner with Volunteer State Health Plan to implement our industry leading long-term care solution in support of the Long-Term Care Community Choices program," said Chris Boue, CH Mack President and CEO. "For over a decade, we've been in the business of enhancing managed care effectiveness with a highly functional and affordable care management system. Our technology provides the perfect platform to allow VSHP to fully integrate its Medicaid-funded medical, behavioral, and long-term care services."

Q Continuum System functionality encapsulates over 10 years of work with leading edge Healthcare and Human Services organizations, nationwide, in the implementation of technology to support fully integrated care management best practices. The features and functions provided by Q Continuum System have evolved in real world care management environments, with significant guidance from care management professionals at all levels - from senior executives of Fortune 500 managed care organizations to individual service providers.

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About Volunteer State Health Plan (VSHP)
Volunteer State Health Plan is a wholly-owned subsidiary of BlueCross BlueShield of Tennessee, Inc., an independent licensee of the BlueCross BlueShield Association. Founded in 1993, the Chattanooga-based company focuses on managing care and providing quality health care products, services, and information for government programs. VSHP currently serves approximately 500,000 members.

About CH Mack
CH Mack's seamlessly integrated medical management software enables healthcare and human services organizations to improve quality of care and dramatically reduce costs by making medical management processes more efficient. This revolutionary technology is fundamentally transforming healthcare delivery across the entire Continuum of Care. CH Mack's technology has been designed to facilitate proactive care management through a fully integrated database of member and provider information--coordinating all interactions using Web-based workflow management. It supports the real-time communication of information between all members of the care team, inside and outside the four walls of traditional healthcare settings. Headquartered in Cincinnati, Ohio, CH Mack can be reached at 800-529-4949 or

Copyright 2009 CH Mack, Inc. Q Continuum System is a registered trademark of CH Mack, Inc.

CH Mack
Greg Silence
513-936-6000 x602


BlueCross BlueShield of Tennessee
Mary Thompson


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