Madison, CT (PRWEB) September 29, 2009
PowerPhone CEO and patented technologist Chris Salafia was recently invited to address a class of students at the University of New Haven's Henry C. Lee Institute of Forensic Science. Speaking before a group that included undergraduate and graduate students, as well a contingent of visiting Chinese law enforcement dignitaries, Mr. Salafia spoke about challenges facing our nation's 9-1-1 system, and the new technologies being developed to address them.
"Dr. Henry Lee is the one of the most renown and respected forensic scientists in the world," said Salafia, "those in attendance are the next generation of criminologists and investigators. They are incredibly fortunate to have Dr. Lee and the Forensic Institute available to them, and I was honored to have participated."
During the presentation, Salafia spoke about how PowerPhone's patented Total Response® Computer Aided Call Handling™, (CACH) software is designed to facilitate the gathering of information on any emergency call.
"Today too much is still left to chance with 9-1-1," he told the students. "When you call tech support for trouble with your laptop, the rep has a protocol to follow. Believe it or not, today in 9-1-1, there are no such standards nationwide. Companies like PowerPhone are trying to change that with initiatives such as the 'One Number… One Protocol™' approach to emergency call handling."
Concluding his lecture, Salafia spoke about the investigative and forensic implications of a 9-1-1 call. He was joined on stage by Dr. Lee who described a recent case he consulted which hinged on the audio recording.
"The 9-1-1 call is evidence," said Lee. "The questions asked, or not asked; by a 9-1-1 dispatcher can have a substantial impact on the investigative process. We're very appreciative of PowerPhone's 25 years of helping to improve this vital link in the emergency response chain."
PowerPhone is a leader in 9-1-1 call handling solutions. Founded in 1984, the company has trained more than 150,000 public safety professionals representing all 50 U.S. states and more than a dozen foreign countries. The maker of Total Response® Computer Aided Call Handling (CACH) software, PowerPhone is the driving force behind One Number...One Protocol™, the initiative to bring greater consistency and simplicity to public safety call-handling. For more information visit http://www.powerphone.com, or call 203-245-8911.
About the Henry C. Lee Forensic Institute:
The Henry C. Lee Institute of Forensic Science, affiliated with the University of New Haven, links scholars, forensic scientists, the legal community, and professional practitioners of many fields in addressing the scientific and social issues confronting forensic science and the criminal justice system throughout the world. Through training, consultation, research, and our unique public learning center, the Institutes goal is to make the criminal justice system more effective. For more information visit http://www.henryleeinstitute.com or the University of New Haven at http://www.newhaven.edu.