Legal 500 Law Firm Muckle LLP Switches From Dictaphone To BigHand

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Legal 500 law firm Muckle LLP has increased productivity by replacing its Dictaphone system with BigHand's 3-tier digital dictation workflow technology

BigHand, the leading provider of voice technology for the global legal community, has today announced that Legal 500 commercial law firm Muckle LLP has replaced its Dictaphone standalone digital dictation system with BigHand's 3-tier digital dictation workflow technology. The switch to BigHand, incorporating 100 lawyers and personal assistants (PAs), has seen an increase in the firm's productivity.

Robert Porter, Head of IT at Muckle LLP commented:

''We experienced various technical difficulties and restrictions with our previous system and over time simply lost confidence in it. We encountered a number of reliability issues, including the loss of dictations on a number of occasions which resulted in our lawyers having to re-dictate work. When PAs were on leave, our IT team had to manually intervene in order to re-allocate dictations and this inevitably became quite a time consuming process. As well as being unable to share dictations between virtual teams of PAs, Dictaphone did not facilitate mobile or remote working.

''Once we had taken the decision to switch to a more advanced workflow system, it was important that we selected a provider committed to software development and with superior technical support capabilities. We undertook a review of the BigHand and competitor systems to ensure the selection of a system that could evolve and adapt in line with the firm's requirements. BigHand offers direct access to development and support whereas other providers operate through multiple resellers. It was on this basis that we selected BigHand.

''Having completed the implementation, I can say that BigHand is a fantastic system; it works exactly how we want it to. Administration is far easier than with our previous system, lawyers and PAs can very easily reallocate or escalate dictations when required. Furthermore, every single dictation recorded has reached its intended recipient. The number of hours lost by lawyers having to re-record dictations with the previous system has been regained, therefore instantly increasing productivity.''

Voted 'Mobile Product of the Year' at the CNET Business Technology Awards 2008, BigHand voice technology is used by over 850 professional service and public sector organisations worldwide at sites ranging from three to over 3,000 users.

Jo Beckwith, BigHand. Tel: +44 (0)20 7940 5946

About BigHand
BigHand is based out of Chicago, London, Sydney and Toronto. BigHand is the leading digital dictation vendor in the global professional services sector. BigHand3 was awarded 'Best of Breed System of the Year' at the Legal Technology Awards for 2008, and BigHand Mobile (BlackBerry Edition) was voted 'Mobile Product of the Year' at the CNET Business Technology Awards 2008. BigHand has also been nominated in the Sixth Annual Law Technology News (LTN) Awards for 2009 as 'Dictation System of the Year' and 'Mobile Tool of the Year'. Further information is available at

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Jo Beckwith
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