But too often customers called back with questions on how exactly to get the job done
Fairfax, VA (PRWEB) October 1, 2009
Saunders Landscape Supply today announced plans to develop a landscape information series to provide added value to the corporate website http://www.saundersls.com. The series of informative articles will be presented along side contextually relevant products and will include such topics as yard maintenance, landscaping best practices and outdoor construction tips. With an emphasis on providing customers high value information, Saunders will be building out this knowledge base extensively through 2010.
The idea for an informational series wasn't born by the staff, it was in response to customer demand. "We've always supplied the products necessary to complete a job," said Don Saunders, founder of Saunders Landscape Supply, "But too often customers called back with questions on how exactly to get the job done," he added.
By providing thorough and relevant information on the website, Saunders will be providing a level of service that is one step above many other bulk suppliers. Although Saunders provides bulk delivery of landscape supplies a good portion of their clients are residential homeowners, who are ordering materials for a home project. For example, this summer brought some unusually heavy rainfall and the Saunders staff was fielding call after call from prospective clients asking what to do about standing water. Instead of directing them to the website for information, the Saunders staff found themselves walking clients through various projects over the phone.
"Standing water is a more complex problem than you might think. The causes and the proper fix vary widely and an incorrect diagnosis can lead to a lot of wasted time and money," Saunders said. "We were spending too much time on the phone. It quickly became clear that our customers needed more than just delivery. They need help getting things done."
Supplying the river wash, sand, or topsoil mix to build out the proper drain or to create a fall line is important, but the new additions to the website will also provide guidelines as to how to complete the project, information that many bulk delivery and wholesale suppliers don't provide.
About Saunders Landscaping Supply:
Saunders has been providing delivery of bulk landscaping supplies in northern Virginia area for over 15 years. In addition to providing top notch customer service, Saunders supplies everything from fill dirt, to top soil mixtures, to stone dust and firewood in northern Virginia.
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