Promero Announces Enhanced Telephone Service, Call Center Software and Predictive Dialer for Salesforce Users

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Promero announced today it's enhanced Telephone Service which includes sophisticated call center software and predictive dialer for Salesforce users. Promero offering segments three levels of service for Salesforce users utilizing Promero's Call Center OnDemand software as a service. Promero's OnDemand Call Center service utilizes Oracle Contact Center Anywhere as its core technology and predictive dialer software.

Salesforce is a leader of CRM and sales force automation services for businesses at every level from the smallest to the largest enterprises. With Promero's new Telephone Service exclusively for Salesforce users, business owners achieve great benefit and efficiencies by having a unified Salesforce user interface with integrated telephony features

Pompano, FL [PRWEB] October 5, 2009 -- Promero, a member of the Oracle Partner Network, announced today its Telephone Service for Salesforce users. The new program offers three service levels appropriate for the smallest businesses with minimal requirements to the largest businesses with very sophisticated telephony requirements. The service is based on Promero's hosted service utilizing Oracle's award winning call center application Contact Center Anywhere. The enhanced features include click to dial any phone number in the Salesforce GUI, inbound/outbound dialing, automatic screen pop of customer information when phone rings, Automatic Call Distribution, Interactive Voice Response, calls in queue, skills based routing, Software as a Service to support in-house as well as home based agents, conference calls, music on hold, play 'wait time' messages, play 'in queue marketing' messages, real-time monitoring, whisper coaching, traffic monitoring, predictive dialer and 100% recording. The service requires no hardware purchase. Pilot programs are available. Local and long distance dialing is supported by traditional PSTN [public switched telephone network] or VOIP networks. Long distance fees are additional. Visit: http://www.promero.com/CCA_CTI_integration.asp

"Salesforce is a leader of CRM and sales force automation services for businesses at every level from the smallest to the largest enterprises. With Promero's new Telephone Service exclusively for Salesforce users, business owners achieve great benefit and efficiencies by having a unified Salesforce user interface with integrated telephony features," stated Gregg Troyanowski, president of Promero.

Salesforce Web-based CRM is an easy to use solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction.

Salesforce.com has received considerable recognition in the industry, including:

  • Technology of the Year (InfoWorld, 2004, 2005, 2006)
  • Editors' Choice Award (PC Magazine, 2002, 2003, 2004)
  • Visionary Award (SDForum, 2004)
  • Best of the Web (Forbes, 2003)
  • CRM Excellence Award (Customer Inter@ction Solutions, 2003, 2004, 2005, 2006)
  • Top 100 Innovators Award (BusinessWeek, 2006)
  • Innovation Award (AMR Research, 2005)
  • CODIE Award for Best CRM (2002, 2003, 2004, 2005, 2006)

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Salesforce.com
Salesforce.com is the enterprise cloud computing company. The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. As of August 31, 2009, salesforce.com manages customer information for approximately 63,200 customers. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com or call 1-800-NO-SOFTWARE.

About Promero, Inc
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero's website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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