Alpharetta, GA (PRWEB) October 6, 2009
Agentek, Inc., a leading mobile Field Service and Workforce Optimization software solution provider, today announced Protection One, one of the largest and most respected electronic security companies in the United States, has selected Agentek's field service solution to help reduce costs, drive increased productivity and improve service delivery to its valued customers.
"Customer expectations regarding fast response and high quality of service continue to soar," says Agentek CEO Jeff Jarvis. "At the same time, service organizations are challenged to optimize resource and asset utilization, increase productivity and reduce operating costs while continually improving service value and delivery and generating new service revenue. Field service urgently needs automation, and our high growth reflects how well our solutions meet those needs and continue to deliver results for our customers. We are proud to welcome Protection One to the Agentek family."
Previous generation software solutions for the mobile workforce have been among the most over-promised and under-delivered of all enterprise systems. These products have automated tactical, low-return, business-as-usual mobile workforce processes, leaving companies with adoption and usage problems and only marginal improvements.
Agentek has revolutionized the field service software industry with an innovative strategic solution - Mobility Results Management - that enables the fully connected mobile workforce and quickly and consistently drives real breakthrough results in terms of calls per day, first-time fix rates, remarkable reduction in operating costs, increased services revenue and a tremendous upswing in customer and field tech satisfaction.
"At Protection One, it's important that our technicians have access to the most accurate and up-to-date information possible when assisting customers. Supplying this information on the go and via a real-time, paperless option improves the customer experience and our productivity at the same time," said Robert Rinkenbaugh, vice president of information technology for Protection One. "We selected Agentek based upon their solution's ability to help meet these important, service-enhancing goals and our drive to enlist technology to offer the highest-quality service."
Agentek is a leading provider of mobile field service software and workforce optimization solutions that enable businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfillment in real-time. From pre-packaged and configured applications to backend enterprise integration, Agentek delivers end-to-end mobile workforce optimization solutions that empower the field and unite the enterprise in field service, route accounting, direct store delivery and logistics automation. Find out how leading companies are leveraging Agentek's fully-connected mobile technology to develop new service revenues, cultivate customer loyalty and gain competitive advantage at http://www.agentek.com.
About Protection One:
Protection One is one of the largest vertically integrated national providers of sales, installation, monitoring, and maintenance of electronic security systems to homes and businesses and has been recognized as one of "America's Most Trustworthy Companies" by Forbes.com. Network Multifamily, Protection One's wholly owned subsidiary, is the largest security provider to the multifamily housing market. The Company also owns the nation's largest provider of wholesale monitoring services, the combined operations of CMS and Criticom International. For more information about Protection One, visit http://www.ProtectionOne.com.
# # #