Hobe Sound, FL (PRWEB) October 9, 2009
ReplyManager (http://www.replymanager.com), an email management software for eBay marketplace sellers, announced today that its web-based software is now integrated with eBay's Ask the Seller API. "ReplyManager created a simple solution to solve the eBay Ask the Seller issue," said Dustin Jones, E-Commerce Operations Director of Titanium Power Seller MonsterCellular (http://www.monstercellular.net). "eBay's Ask The Seller, AKA 'The Yellow Button' was a real challenge for many users this past year. ReplyManager solved this problem in days and it only took about 5 minutes to implement."
The eBay Ask the Seller integration connects directly with eBay to allow sellers to respond directly to buyers, which includes those buyers that choose to remain anonymous. Using the eBay trading API, sellers can receive and respond to messages buyers have posted about active item listings through the eBay message center. This helps to reduce duplicate emails and improves response times since users don't have to go searching for how to respond to anonymous emails. This new feature, coupled with ReplyManager's reputation for reliability, speed and efficiency, makes for a powerful email management tool for eBay sellers.
"As eBay's model and e-commerce have significantly changed in the last few years, customer communication has come to the front of any serious company's internal discussions," stated Mr. Jones. "After using other providers, we were very displeased with the level of customer support and attention to our company's objectives. Rich feature sets, comfortable usability, rapid implementation and uptime were the main reasons we reached out to ReplyManager to fulfill our needs."
Many ReplyManager customers previously handled their inbound email using Outlook or come from other solution providers that proved slow and expensive once they started paying for additional users. "I was using Microsoft Outlook to manage roughly 400 emails per day relating to eBay," said Andy Blair of Blair Technology Group (http://www.blairtg.com). "This was a major task and I desperately needed a better system. I did plenty of research and unlike the others, ReplyManager had every feature I was looking for. It's an all in one solution that integrates very well with eBay."
ReplyManager pricing starts at $50 for 50MB with unlimited users, unlimited accounts and unlimited folders. In addition to the new eBay API, software features include: standard replies (for frequently asked questions), auto-responders, threaded emails, 24/7 phone and email support, readings from multiple POP3 and IMAP accounts (including Gmail and Yahoo!), pre-formatted eBay templates, advanced rules, reporting and more. Users can try ReplyManager free for 15 days, with no credit card required. An online video and screenshots are available on their website at http://www.replymanager.com or call 1-877-848-1310 to request a free trial.