QCC Launches Premium CosmoCall Universe Powered Hosted Contact Center Service for Under-50-Seat Centers

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New multi-channel service is powered by robust and proven CosmoCom technology and supported by carrier-grade, fully-redundant network infrastructure.

CosmoCom - The Future of Contact Center Technology

QCC deployments can be delivered within less than 48 hours--a true example of a premium out-of-the-box Quick Contact Center.

CosmoCom, a global leader in Unified Customer Communications and Contact Center Consolidation, announced today that UK-based Quick Contact Centre (QCC) has launched a powerful new hosted contact center service tailored specifically for small and medium-sized businesses. The power behind this innovative new service is the all-IP CosmoCall Universe platform.

The QCC service was born from the need to deliver to the under-50-seat contact center market a premium quality, fully-featured hosted service that can facilitate phone, email, web, SMS and fax communications in a unified way.

"Now the small to medium size contact center can benefit from the same diverse and sophisticated features previously available to only the 'big boys'" says Paul Titcombe, a Director of Quick Contact Centre. "Using the QCC service, small companies will be able to deliver the same level of service as flexibly and effectively as the largest corporations. QCC's service is also the perfect solution for companies looking to run short term campaigns or trial contact center concepts, while centrally managing and reporting on multi-site operations - including those operations of outsourced partners."

"QCC deployments can be delivered within less than 48 hours--a true example of a premium out-of-the-box Quick Contact Center."

Built on the same robust and proven CosmoCall Universe platform that's hosted by many of the world's leading Internet and Telephony Service Providers, the QCC service delivers an extensive range of fully managed services including:

  •     Unified IP agent desktop
  •     Multi-channel contact handling
  •     Intelligent skills based routing
  •     Self-Service Interactive Voice Response
  •     Multi-contact recording and quality monitoring
  •     Customisable MIS reporting
  •     Access to latest contact center technology
  •     Easy integration with third-party applications like customer relationship management (CRM) and workforce management (WFM)

QCC's servers are located at a state-of-the-art BT data center in London with international back-up and full system redundancy for business continuity and disaster recovery.

"Thousands of companies are eager to try out the latest customer contact technologies but have been put off by the time and investment required to get projects off the ground. With the QCC service, they can do so without investing in expensive on-premise equipment or specialist IT personnel" explains Paul Titcombe.

"QCC's service is quick to deploy and cost effective for organizations with as few as three agents. It's a fast and easy way to prove the business case of advanced customer contact technologies to management" he adds.

"We are delighted to announce our relationship with Quick Contact Center" said Mike Adolphy, CosmoCom's Regional Director for UK and Ireland. "CosmoCom's all-IP Contact Center strategy is designed to help companies become more reachable and more responsive in a cost-effective way. And with the launch of the QCC service, smaller UK organisations can easily implement contact centers similar to enterprises with the largest and most complex requirements."

About Quick Contact Centre:
Quick Contact Centre (QCC) is leading the way in managed contact center solutions by providing a pre-packaged premium feature-rich hosted solution from as little as three agents. QCC removes the barriers of traditional solutions and help you compete with market leaders by using leading edge CC technology, built upon the foundation of award winning CosmoCall Universe system. QCC One-Desktop unifies voice, email and Internet chat into one simple package and can be implemented as a single stand-alone contact center or at multiple sites connecting your customers to you anywhere in the world. With over 25 years of contact center experience QCC understands the challenges contact center executives face and consolidates all the technology into a 'pay as you go' business model, with a ready-to-use format providing a cost effective fully integrated service as diverse and scalable as your business needs. For more information please visit http://www.quickcontactcentre.com.

About CosmoCom:
CosmoComâ„¢, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.


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