Los Gatos, CA (PRWEB) October 12, 2009
InTouch Corporation, a high touch Customer Relations Management and appointment setting services company serving more than 30,000 Insurance Agents, is proud to announce the launch of The Loyalty Program for independent insurance agents nationwide. The program which is a "listening call" has already earned InTouch praise from its existing agent customers, for its client defection prevention strategy, not to mention a 3% increase in new business.
According to Brenda Rhodes, CEO of InTouch Corporation, "The Loyalty Program was launched in response to the need for insurance agents to maintain affordable marketing efforts and increase their own sales, despite the downward economy."
Unlike Policy Review Calls that InTouch Corporation provides to its customers, The Loyalty Program which is priced at $2.00 per call is strictly a listening call. "Our team of highly trained callers is reaching out to agents' clients with a request for feedback on the service they are receiving. They are also asked to voice any concerns they have with their insurance policies or their agent. Each agent then receives individual feedback from InTouch, including an actual recording of the call if requested, so they can hear for themselves what their clients' need, any concerns they have, or more often than not, the areas of service that are particularly pleasing," Rhodes explains.
Continuing she adds "We know that consumers are looking to save money in any way they can, including saving money on insurance premiums. That's one of the reasons this program has been so effective, as it allows us to identify any clients who may be looking to change agents by defecting to a competitor."
With more than 20,000 calls made to date, InTouch has been thrilled to report to its agent customers that in 84% of the calls, no concerns from clients were detected, thereby reducing the likelihood of client defection to a competitor. Even more impressive, is the fact that in three 3% of calls made, clients reported to InTouch callers that they need additional coverage, resulting in new sales for the agent.
"By coming out with a lower priced product, through the launch of The Loyalty Program, we've been able to assist more Insurance Agents than in the history of our company. The ability to maintain lucrative marketing programs, such as The Loyalty Program during this economy has shown us that this is precisely the type of service agents need in today's market," Rhodes adds.
The Loyalty Program will be available at least throughout the end of the year, including an emphasis on holiday marketing calls.
About InTouch Corporation: InTouch Corporation is a high touch CRM and appointment setting services company with offices in Clovis and Los Gatos CA. Serving primarily the insurance industry, InTouch's clients include three multi-national insurance agencies, providing calling services for more than 30,000 agents in the United States. Visit http://www.iwillbeintouch.com