Once it was up and running, we found that customers really liked the product. In this industry there is a high level of confidentiality, and live chat offers a way to get answers while remaining anonymous. It's an excellent sales channel for us and as a result, we now have operators around the world who chat in multiple languages. For instance, the U.S. office alone supports nine languages.
Wichita, KS (PRWEB) October 12, 2009
Bold Software today announced their ongoing relationship with Registrar Corp, who uses Bold Software's BoldChat Premier to help companies comply with U.S. Food and Drug Administration regulations. Live chat operators are available 24 hours a day, seven days a week, to answer questions about food and beverage, medical device, cosmetic and drug regulations in the U.S. With the BoldChat Premier product and Registrar Corps' global, 24/7 availability, the company is achieving more than double the industry average for engaging customers in live chat.
A highly unique company founded in 2003, Registrar Corp offers companies fixed-fee services to comply with U.S. Food and Drug Administration regulations - such as facility and establishment registrations, FDA Prior Notice, labeling assistance, U.S. Agent services, and more. More than three years ago, they implemented BoldChat as an additional channel for prospects and customers.
"Though we were skeptical, we rolled BoldChat out in spring of 2006," states David Lennarz, Vice President of Registrar Corp. "Once it was up and running, we found that customers really liked the product. In this industry there is a high level of confidentiality, and live chat offers a way to get answers while remaining anonymous. It's an excellent sales channel for us and as a result, we now have operators around the world who chat in multiple languages. For instance, the U.S. office alone supports nine languages."
"Since becoming a customer, Registrar Corp has taken more than 87,000 chats," said Steve Castro-Miller, President and CEO of Bold Software. "Their level of engagement is more than double the average, which is commendable. The powerful combination of BoldChat paired with their global operators has enabled them to interact with prospects around the world." The average chat engagement percentage will appear in a forthcoming benchmark report from Bold Software.
BoldChat Premier Features
BoldChat Premier customers get a feature-rich, highly scalable website communication tool that is easy to implement. Automatic Chat Distribution ensures chats are spread amongst chat operators, providing the ability to respond quickly and effectively to customer questions.
Registrar Corp utilizes the Automatic Chat Distribution feature heavily, given the global nature of their business. "Features such as ACD (Automatic Chat Distribution) make it possible for us to route incoming chat requests, ensuring that we connect the customer with the correct resource here at Registrar Corp," continued Lennarz. "It's incredibly valuable to us to have a chat coming in from Italy picked up by a native Italian speaker. Our chat operators can interact efficiently and effectively with them regarding the FDA requirements for a new food, drug, medical device, or cosmetic product. ACD enables us to route chats to the right office to operators with the right language ability and regulatory knowledge."
Additional features include:
•Co-browsing with form filling
About Bold Software:
Bold Software LLC, is a leading provider of world-class web communication tools designed to help businesses improve online support and increase sales. Using Bold Software's live chat, click-to-call, email management, and active co-browsing tools, businesses can quickly and effectively engage visitors on their website. Bold Software sells a wide variety of competitively-priced products under the BoldChat, BoldCall, and BoldCCM brand names. Businesses of all sizes - from small proprietorships to large ecommerce enterprises - can provide more intelligent online customer interactions and close more sales using Bold Software solutions. The company is headquartered in Wichita, KS, with thousands of customers around the world including 3M, American Cancer Society, Corel, Dean & DeLuca, and ViewSonic. For more information about Bold Software, go to http://www.BoldSoft.com or call 1-866-753-9933.
About Registrar Corp:
Registrar Corp provides Registration, U.S. Agent, and compliance assistance for U.S. and foreign companies in the food and beverage, medical device, drug, and cosmetics industries. The company is headquartered in Hampton, Virginia, and has 18 overseas locations. Clients include large multi-nationals, as well as small and medium-sized businesses. All services are offered on a fixed-fee basis. Since 2003 Registrar Corp has assisted over 20,000 companies in more than 150 countries around the world. For more information about Registrar Corp, go to http://www.registrarcorp.com or call 1-757-224-0177.