Survival Insurance Expands its Customer Service When Others Go Bankrupt in the Discount Auto Insurance Industry

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With companies struggling to stay a float during these tough times customer service is becoming the deciding factor in customers purchasing decisions.

Survival Insurance is running with its new slogan "Its all about you", which translates into an all new customer service area that is handling all of Survival Insurance's clients. The "All about you" campaign was started in September with a bang in the Los Angeles area and has since shown a large amount of success in new insurance business and resigned clients.

Approximately 70% of customers hit the road not because of price or product quality issues, but because they did not like the human side of doing business with the provider of the product or service. Research conducted by The Forum Corporation supports this fact and indicates that 45% of these customers said they switched to another company because the attention they did receive was poor in quality.

"Your customers are your lifeblood. Just as you would for your friend, you must take time to identify, acknowledge, communicate, value, and respond to them and their needs. If you tell a customer you'll get back to him within a particular frame of time, do it. If you promise to meet him after hours, honor your word…and be on time. This shows him you value his business and his time. It also means you're keeping track of the details, a personalized touch that means a lot in today's automated world!" says Sam N., Vice President of Sales Survival Auto Insurance.    

"This letter is to let you know how much I appreciate renewing my auto insurance policy. I usually hate speaking to people on the phone especially customer service reps. They usually act like robots and are not friendly or helpful. Sarah is one of a kind. Her sparkle and joy for life and people really showed. She was extremely helpful." -- C. Morrey, Survival Auto Insurance customer.

Instead of the reason that a company is in business at all, today's customers are most often treated like a nuisance. Products and services continue to increase in cost. Customer service, on the other hand, continues to decline. Dealing with busy cashiers who seem to have more important things to do than ring up your sale are the rule rather than the exception. It seems that businesses today have forgotten how valuable customers actually are. No one earns a paycheck, without customers.

About Survival Insurance Brokerage
Survival Insurance Brokerage Inc. was founded in 1982, with the sole purpose of providing consumers with the ability to comparatively shop their auto insurance rates with a number of high quality insurance companies with one simple phone call. In a matter of minutes the consumer receives all the competitive information required to confidently make the purchase of auto insurance simple and rewarding, in the form of substantial savings.

Barry Shereshevsky, Marketing Director
Survival Insurance Brokerage
Toll Free: 1-888-787-8482

7080 Hollywood Blvd Ste 102,
Hollywood, CA 90028

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Barry Shereshevsky
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