Safeharbor Technology Launches ROI Guarantee Web Self Service, CRM Integration and Federated Knowledge Search

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SafeHarbor Technology, announced today that SmartSupport, its premier, managed Web Self Service solution that reduces customer's contact center costs, will come with a Return on Investment (ROI) Guarantee.

There are so many priorities in business, and so few guarantees that a solution will perform. We are making the decision to deploy SmartSupport a no-brainer for any organization wanting to reduce their customer support costs and improve customer satisfaction

SafeHarbor Technology, announced today that SmartSupport, its premier, managed Web Self Service solution that reduces customer's contact center costs, will come with a Return on Investment (ROI) Guarantee. Through December 31, 2009, SafeHarbor Technology will guarantee a complete return on investment within 12 months of deployment or they will refund the difference. In order to qualify for SafeHarbor's guaranteed ROI program, customers must meet minimum contact center volumes and mutually agreed upon key performance indicators.

"SmartSupport is one of the best solutions on the market. Over our ten year history we have consistently delivered a positive ROI to our customers in the first year. None of our competitors, such as RightNow® or InQuiraâ„¢, are able to offer such a guarantee." - Greg Clark, President of SafeHarbor Technology.

SafeHarbor Technology's SmartSupport was recently named "Trend-Setting Product" of 2009 by KMWorld. Many fortune 500 companies in telecommunication, banking, transportation and high-tech device markets have come to rely upon SafeHarbor solutions to support their customer base.

"There are so many priorities in business, and so few guarantees that a solution will perform. We are making the decision to deploy SmartSupport a no-brainer for any organization wanting to reduce their customer support costs and improve customer satisfaction" - Dianne West, Vice President Sales

SafeHarbor Technology provides a hosted and fully managed Knowledge Base platform delivering a successful Web Self Service experience to both internal and external customers. Based on best practices in Web Self Service, SafeHarbor's experts continue to optimize the Self Service effectiveness to ensure that customer satisfaction and Knowledge Base accuracy are consistently delivered every day.

About SafeHarbor Technology

SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers on the promise of successful customer interactions by integrating the customer support experience with business intelligence. SafeHarbor solutions apply behavioral analytics and customer satisfaction data, across a strategic mix of support channels -- websites, e-mail, chat and phone -- to best serve its clients' customers, whether they are consumers, agents, employees or partners.

SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its clients include American Airlines, IBM, State of Washington, SunTrust Banks, Sprint, TiVo and T-Mobile. For more information please contact us at 877-482-1500 or visit http://www.safeharbor.com.

TWITTER: Visit SafeHarborTech for quick updates from SafeHarbor.

RightNow is a registered trademark of RightNow Technologies, Inc.
InQuira is registered trademark of InQuira, Inc.

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John Novell

Dianne West
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