ShoreGroup Marks 9th Year as Cisco Systems Gold Certified Partner

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Gold Partner recertification recognizes ShoreGroup's technology expertise and commitment to customer service in delivery and support of Cisco's advanced integrated technologies and services

ShoreGroup, Inc., a premier converged network and systems management solutions and IT professional services firm, today announced it has once again achieved annual Gold Partner recertification from Cisco Systems. The Cisco Gold Certified Partner designation represents the highest level of certification from Cisco Systems and recognizes ShoreGroup for its technical expertise in selling, designing, implementing and supporting Cisco solutions. This announcement marks the 9th consecutive year that ShoreGroup has achieved this leading partner status.

ShoreGroup has continually met or exceeded the rigorous standards for personnel, training, customer satisfaction, specialization, service and post-sales support requirements set forth by Cisco. These stringent requirements highlight ShoreGroup's commitment to delivering industry-leading support to its customers while maintaining Cisco's high standards for network expertise and support capabilities in the following key areas:

  • Maintaining multiple Cisco technology specializations among its engineering staff and advanced technology specialists
  • Participation in structured training programs to expand upon technical expertise in multiple integrated technologies to more fully address customer needs
  • Delivery of accurate and consistent support services that ensure timely and effective resolution of customer issues, including support for Cisco solutions 24x7, 365 days a year
  • Comprehensive lab investment to ensure pre-deployment staging and testing, customer support, and skills acquisition for staff to guarantee successful installation, configuration and management of the latest Cisco technologies

"Gold Certification is a mark of excellence that demonstrates ShoreGroup's continued commitment to serve customers with world-class Cisco products, service and support," said Robert Ditta, ShoreGroup's Executive Vice President. "ShoreGroup's consistent focus on maintaining the highest Cisco certifications and product expertise is testimony to our dedication in providing the integrated and customized enterprise solutions today's customers demand."

As a Cisco Gold Certified Partner, ShoreGroup has met the requirements for attaining the broadest range of expertise across multiple technologies by achieving the following combination of Cisco certifications and specializations:

  • Advanced Data Center Networking Infrastructure
  • Advanced Routing & Switching Specialization
  • Advanced Security Specialization
  • Advanced Unified Communications Specialization
  • Advanced Wireless LAN Specialization

In addition, ShoreGroup also is an Advanced Technology Partner (ATP) for Customer Voice Portal and Unified Contact Center Enterprise.

About ShoreGroup, Inc.
ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for unified communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrolâ„¢ Remote Management Service delivers the high-quality unified communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, data center, telepresence, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Additional information about ShoreGroup's products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc. (

Joanne VanAuken
ShoreGroup, Inc.
The ShoreGroup Building
460 West 35th Street
New York, NY 10001
(212) 364-6800


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Joanne VanAuken
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